Spanish-speaking Live Ops Game Master

Pearl Abyss Europe; Amstelveen; Presencial; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days of Paid Leave

Public Transport Expenses Coverage - €

Lifestyle Wallet - €150/month

Growth Wallet - €1,200/year

Monthly Health Care Allowance - €150

Birthday/holidays €600/year

Sponsored Lunch

Free Snacks and Refreshments

Free medical check-up

Gym memberships

Resumo da oferta

Pearl Abyss Europe is seeking a Spanish-speaking Live-Service Game Master to oversee daily live operations and keep a multilingual player base engaged across Europe. You will bridge players and developers, monitor service health, and design engaging events for Black Desert, Crimson Desert, and upcoming titles.

You will collaborate with Live-Ops, Support, and Community teams, maintain up-to-date knowledge of patches and content, and adapt to critical launch windows with flexibility for

Qualificações

• Fluent Spanish (native or bilingual) and customer-focused mindset.
• Bachelor’s degree or equivalent practical industry experience.
• Extensive MMORPG gameplay experience and deep domain knowledge.
• Familiarity with live-service online games’ architecture and workflows.
• Proven track record of interaction with online gaming communities.

Responsabilidades

• Live Operations Management: Execute daily operational workflows to ensure continuous, high-quality game service.
• Maintenance & Deployment Support: Assist with routine server maintenance, patch deployments, and content updates.
• Issue Monitoring & Reporting: Track live-service performance and deliver status reports to stakeholders.
• Incident Response & Communication: Manage real-time incidents and draft public notices.
• Event Planning & Execution: Design and configure weekly/monthly in-game events for retention.
• Cross-Functional Collaboration: Work with Live-Ops, Support, and Community teams to drive improvements.
• Game Mastery & Knowledge: Stay up-to-date on patches, systems, and content updates.
• Exploit & Bug Investigation: Document critical issues and escalate to development team.
• Support Escalations: Review tickets and perform second-tier investigations.

Conhecimentos

Spanish language

Customer service

Communication

Time management

Travel flexibility

Gaming knowledge

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Slack

Google Workspace

JIRA

Confluence

Descrição da oferta de emprego

Pearl Abyss Europe is seeking a Spanish-speaking Live-Service Game Master to oversee daily live operations and keep a multilingual player base engaged across Europe. You will bridge players and developers, monitor service health, and design engaging events for Black Desert, Crimson Desert, and upcoming titles.

You will collaborate with Live-Ops, Support, and Community teams, maintain up-to-date knowledge of patches and content, and adapt to critical launch windows with flexibility for