Spanish Live-Ops Game Master — MMORPG Events & Support

Pearl Abyss Corp.; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days paid leave

Public transport coverage

Lifestyle wallet

Job summary

Pearl Abyss EU B.V. is seeking a Spanish-speaking Live-Service Game Master to deliver an exceptional live-service experience for Europe across PC, mobile, console, and next-gen titles.

You will monitor operations, design live events, and work with Community and Customer Support teams to bridge players and developers. A MMORPG veteran with Spanish fluency and travel flexibility is required.

Qualifications

• Native or bilingual in Spanish.
• Bachelor’s degree or equivalent practical industry experience.
• Extensive gameplay experience and deep MMORPG knowledge.
• Familiarity with live-service architecture and workflows.
• Proven interaction with online gaming communities.
• Excellent interpersonal and customer-centric mindset.
• Ability to manage multiple priorities in a dynamic environment.
• Willingness to travel internationally.

Responsibilities

• Manage daily live operations to ensure high-quality game service.
• Assist with maintenance, patch deployments, and content updates.
• Monitor live-service performance and report status to stakeholders.
• Draft timely player notices and manage crisis communication.
• Design, schedule, and run weekly and monthly in-game events to boost engagement.
• Collaborate with Live-Ops, Customer Support, and Community Managers to implement improvements.
• Maintain up-to-date expertise on patches and content updates to support players.
• Investigate bugs and exploits and escalate to the development team.
• Handle escalated support tickets and take necessary actions.

Skills

Spanish fluency

MMORPG knowledge

Customer-focused

Communications

Education

Bachelor’s degree or equivalent

Tools

Slack

Google Workspace

Microsoft Office

JIRA

Confluence

Job description

Pearl Abyss EU B.V. is seeking a Spanish-speaking Live-Service Game Master to deliver an exceptional live-service experience for Europe across PC, mobile, console, and next-gen titles.

You will monitor operations, design live events, and work with Community and Customer Support teams to bridge players and developers. A MMORPG veteran with Spanish fluency and travel flexibility is required.