Spanish-speaking Live Ops Game Master

ⓒ Pearl Abyss Corp.; Amstelveen; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

25 days paid leave

Public transport expenses (€450/mo)

Lifestyle Wallet (€150/mo)

Growth Wallet (€1,200/year)

Monthly health care allowance (€150/mo

Birthday/holiday benefits (€600/year)

Sponsored lunch in the office

Free snacks and refreshments

Free medical check-up

Healthy lifestyle support: gym, etc.

Resumo da oferta

PearlAbyss EU B.V. is seeking a Spanish-speaking Live-Service Game Master to oversee daily live operations for European players across PC, mobile, and consoles.

You will bridge players and developers, monitor service stability, and design engaging live events to boost retention and engagement. You will work with Community and Customer Support teams to deliver exceptional player experiences, stay current on patches, and drive continuous game improvements for Black Desert, Crimson Desert, and

Qualificações

• Native or bilingual Spanish fluency and excellent communication skills.
• Experience in live-service game operations and player interactions.
• Bachelor's degree or equivalent practical industry experience.
• Strong understanding of MMORPGs and live-event design.

Responsabilidades

• Manage daily live operations to ensure high-quality game service.
• Assist with maintenance, patches, and content updates.
• Monitor performance, collect player feedback, and report insights.
• Draft player notices and manage crisis communication during incidents.
• Design and schedule weekly and monthly in-game events.
• Collaborate with Live-Ops, Support, and Community Managers.
• Stay updated on patches and game systems to support players.
• Investigate bugs and escalate critical issues to dev team.
• Review escalated tickets and support actions as needed.

Conhecimentos

Spanish fluency

Live operations management

Customer-centric mindset

Event planning

Incident response

Formação académica

Bachelor's degree or equivalent

Ferramentas

JIRA

Confluence

Slack

Google Workspace

Microsoft Office

Descrição da oferta de emprego

PearlAbyss EU B.V. is seeking a Spanish-speaking Live-Service Game Master to oversee daily live operations for European players across PC, mobile, and consoles.

You will bridge players and developers, monitor service stability, and design engaging live events to boost retention and engagement. You will work with Community and Customer Support teams to deliver exceptional player experiences, stay current on patches, and drive continuous game improvements for Black Desert, Crimson Desert, and