Live-Service Game Master (Spanish Speaking)

ⓒ Pearl Abyss Corp.; Amstelveen; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

25 days paid leave

Public transport expenses (€450/mo)

Lifestyle Wallet (€150/mo)

Growth Wallet (€1,200/year)

Monthly health care allowance (€150/mo

Birthday/holiday benefits (€600/year)

Sponsored lunch in the office

Free snacks and refreshments

Free medical check-up

Healthy lifestyle support: gym, etc.

Job summary

PearlAbyss EU B.V. is seeking a Spanish-speaking Live-Service Game Master to oversee daily live operations for European players across PC, mobile, and consoles.

You will bridge players and developers, monitor service stability, and design engaging live events to boost retention and engagement. You will work with Community and Customer Support teams to deliver exceptional player experiences, stay current on patches, and drive continuous game improvements for Black Desert, Crimson Desert, and

Qualifications

• Native or bilingual Spanish fluency and excellent communication skills.
• Experience in live-service game operations and player interactions.
• Bachelor's degree or equivalent practical industry experience.
• Strong understanding of MMORPGs and live-event design.

Responsibilities

• Manage daily live operations to ensure high-quality game service.
• Assist with maintenance, patches, and content updates.
• Monitor performance, collect player feedback, and report insights.
• Draft player notices and manage crisis communication during incidents.
• Design and schedule weekly and monthly in-game events.
• Collaborate with Live-Ops, Support, and Community Managers.
• Stay updated on patches and game systems to support players.
• Investigate bugs and escalate critical issues to dev team.
• Review escalated tickets and support actions as needed.

Skills

Spanish fluency

Live operations management

Customer-centric mindset

Event planning

Incident response

Education

Bachelor's degree or equivalent

Tools

JIRA

Confluence

Slack

Google Workspace

Microsoft Office

Job description

Pearl Abyss - the team behind Black Desert and Crimson Desert - is seeking a high-performing, innovative, results-oriented, and customer-obsessed Spanish-speaking Live-Service Game Master to deliver an exceptional live-service experience to millions of players across all platforms (PC, Mobile, Console, and next-gen) in Europe.

We are looking for a proactive and passionate Live-Service Game Master to oversee our daily live operations, maintain the health of our live-game ecosystem, and keep our player base engaged. In this role, you will act as the bridge between our players and the development team, monitoring service stability, designing engaging live events, and collaborating with Community and Customer Support teams to deliver an exceptional player experience.

You will join a diverse, dedicated team working across multiple communities and high-profile titles. This position offers an unparalleled opportunity to spearhead operational excellence for Black Desert and Crimson Desert as well as our highly anticipated upcoming releases, DokeV and PLAN 8, ensuring all Pearl Abyss titles achieve and exceed their European goals.

RESPONSIBILITIES

• Live Operations Management: Execute daily operational workflows using internal administration tools to ensure continuous, high-quality game service.
• Maintenance & Deployment Support: Assist with routine server maintenance, patch deployments, and scheduled content updates.
• Issue Monitoring & Reporting: Track live-service performance, gather player feedback, and deliver regular qualitative and quantitative status reports to stakeholders.
• Incident Response & Communication: Manage real-time game incidents, draft timely public player notices, and execute crisis communication protocols when disruptions occur.
• Event Planning & Execution: Design, schedule, and configure weekly and monthly in-game events to maximize player retention and engagement.
• Cross-Functional Collaboration: Partner with Live-Ops Specialists, Customer Support, and Community Managers to consolidate community suggestions and drive continuous game improvements.
• Game Mastery & Knowledge: Maintain deep, up-to-date expertise on all incoming patches, systems, and content updates to accurately support the player base.
• Exploit & Bug Investigation: Investigate, document, and elevate critical bugs, game-breaking exploits, and technical issues to the development team.
• Support Escalations: Review escalated Customer Support tickets, perform second-tier issue investigations, and take necessary administrative action.

MINIMUM QUALIFICATIONS

• Native or bilingual fluency in Spanish.
• Bachelor’s degree or equivalent practical industry experience.
• Extensive gameplay experience and deep domain knowledge of MMORPGs.
• Familiarity with the technical architecture and operational workflows of live-service online games.
• Proven track record of direct interaction with online gaming communities.
• Outstanding interpersonal communication, strong customer-centric mindset, and a mature, professional demeanor.
• Excellent time-management skills with the ability to balance multiple priorities in a dynamic, high-volume environment; demonstrates creativity, curiosity, and a drive to learn.
• Flexibility to work evening and weekend hours during critical launch windows or live incidents.
• Willingness to travel internationally as required for global alignment.

PREFERRED QUALIFICATIONS

• Avid Black Desert Online player with a deep understanding of its mechanics and community ecosystem.
• A profound passion for video games and an understanding of current industry trends.
• Mastery of industry-standard collaboration tools (Slack, Google Workspace, Microsoft Office, JIRA, Confluence).

• Competitive salary
• 25 days of Paid Leave based on full-time employment
• Public Transport Expenses Coverage - maximum €450/month
• Lifestyle Wallet - Gift Cards worth €150/month
• Personal and Professional Growth Wallet - €1,200/year.
• Monthly Health Care Allowance - €150/month.
• Special Benefits for birthdays and summer- and winter holidays - €600/year
• Sponsored Lunch in the office
• Free Snacks and Refreshments
• Free medical check-up
• Healthy Lifestyle Support: gym memberships, therapy sessions

PearlAbyss EU B.V. is an equal opportunity employer committed to creating a diverse and inclusive workplace environment. PearlAbyss EU B.V. adheres to the EU's GDPR, including the protection of personal data. Personal information will not be disclosed to unauthorized parties and only the information you provide will be utilized during the recruitment process.