Senior Live Ops Leader: Global Growth & Crisis Management

Pearl Abyss Corp.; Netherlands; À distance; EUR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary

25 days paid leave

Public transport coverage €450/month

Lifestyle wallet €150/month

Health care allowance €150/month

Birthdays/holidays benefits €600/year

Sponsored lunch in office

Free snacks and refreshments

Medical check-up

Gym membership support

Résumé du poste

PearlAbyss EU B.V. in Europe is seeking a Senior Operations Manager to drive operational excellence for Black Desert, Crimson Desert, and upcoming titles. You will lead Live Operations, Community, Localization, Marketing, Product Management, and PR across multiple platforms.

Join a diverse team to shape the operational framework, manage a growing team, and deliver on European strategic goals while collaborating with global HQ in time-zone coordinated efforts.

Qualifications

• Bachelor’s degree or equivalent in Business, PM, CS, or related field.
• 5+ years in live game operations or production leadership.
• Fluent English with excellent corporate communication skills.
• Ability to collaborate with global stakeholders and operate under pressure.
• Deep knowledge of online game live services and deployment pipelines.
• Strong time-management and organizational skills.
• Willingness to travel internationally.

Responsabilités

• Directly manage, mentor, and inspire a high-performing Live Ops team.
• Lead cross-functional collaboration between Europe and global HQ.
• Develop and execute comprehensive live service operational plans and monitor issues.
• Establish KPIs and optimize initiatives using data-driven insights.
• Own end-to-end projects from inception to post-mortem.
• Act as escalation point for incidents and lead post-incident reviews.

Connaissances

Team Leadership

English Communication

Crisis Management

Data-driven

Cross-functional Collaboration

Project Management

5+ years live ops

Formation

Bachelor’s degree or equivalent in Business, PM, CS, or related field

Outils

JIRA

Confluence

Slack

Google Workspace

Microsoft Office

Description du poste

PearlAbyss EU B.V. in Europe is seeking a Senior Operations Manager to drive operational excellence for Black Desert, Crimson Desert, and upcoming titles. You will lead Live Operations, Community, Localization, Marketing, Product Management, and PR across multiple platforms.

Join a diverse team to shape the operational framework, manage a growing team, and deliver on European strategic goals while collaborating with global HQ in time-zone coordinated efforts.