Senior Operations Manager

Pearl Abyss Corp.; Netherlands; Remote; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

25 days paid leave

Public transport coverage €450/month

Lifestyle wallet €150/month

Health care allowance €150/month

Birthdays/holidays benefits €600/year

Sponsored lunch in office

Free snacks and refreshments

Medical check-up

Gym membership support

Job summary

PearlAbyss EU B.V. in Europe is seeking a Senior Operations Manager to drive operational excellence for Black Desert, Crimson Desert, and upcoming titles. You will lead Live Operations, Community, Localization, Marketing, Product Management, and PR across multiple platforms.

Join a diverse team to shape the operational framework, manage a growing team, and deliver on European strategic goals while collaborating with global HQ in time-zone coordinated efforts.

Qualifications

• Bachelor’s degree or equivalent in Business, PM, CS, or related field.
• 5+ years in live game operations or production leadership.
• Fluent English with excellent corporate communication skills.
• Ability to collaborate with global stakeholders and operate under pressure.
• Deep knowledge of online game live services and deployment pipelines.
• Strong time-management and organizational skills.
• Willingness to travel internationally.

Responsibilities

• Directly manage, mentor, and inspire a high-performing Live Ops team.
• Lead cross-functional collaboration between Europe and global HQ.
• Develop and execute comprehensive live service operational plans and monitor issues.
• Establish KPIs and optimize initiatives using data-driven insights.
• Own end-to-end projects from inception to post-mortem.
• Act as escalation point for incidents and lead post-incident reviews.

Skills

Team Leadership

English Communication

Crisis Management

Data-driven

Cross-functional Collaboration

Project Management

5+ years live ops

Education

Bachelor’s degree or equivalent in Business, PM, CS, or related field

Tools

JIRA

Confluence

Slack

Google Workspace

Microsoft Office

Job description

Pearl Abyss — the team behind Black Desert and Crimson Desert — is seeking a high-performing, innovative, and strategic Senior Operations Manager to drive and accelerate our gaming reach to millions of players across all platforms (PC, Mobile, Console, and next-gen) in Europe.

As a Senior Operations Manager, you will occupy a critical leadership role, orchestrating collaboration across results-oriented global teams including Live-Ops, Community, Localization, Marketing, Product Management, and Public Relations. You will be responsible not just for executing plans, but for shaping the operational framework that ensures sustainable growth.

You will join a diverse, dedicated team working across multiple communities and high-profile titles. This position offers an unparalleled opportunity to spearhead operational excellence for Black Desert and Crimson Desert as well as our highly anticipated upcoming releases, DokeV and PLAN 8, ensuring all Pearl Abyss titles achieve and exceed their European strategic goals.

RESPONSIBILITIES

• Team Management & Leadership: Directly manage, mentor, and inspire a high-performing team of Live Operations managers, coordinators, and specialists. Conduct regular performance reviews, set clear KPIs, and foster a collaborative, inclusive, and growth-oriented team culture.


• Global Cross-Functional Leadership: Independently lead and optimize complex communication pipelines between multiple global teams across various time zones and channels, acting as the primary operational bridge between Europe and global HQ.


• Operational Excellence & Lifecycle Management: Author, develop, and execute comprehensive live service operational plans; proactively monitor, mitigate, and report on critical live service issues.


• Data-Driven Optimization: Establish, monitor, and analyze macro-level Key Performance Indicators (KPIs) to identify systemic areas for improvement and implement long-term solutions.


• End-to-End Project Ownership: Lifecycle manage high-impact operational projects from inception to execution, defining scope, objective KPIs, and thorough post-mortem analyses.


• Crisis & Incident Management: Serve as the ultimate escalation point for critical live-service incidents, leading the team through swift resolution strategies and post-incident reviews under pressure.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent work experience in Business, Project Management, Computer Science, or a related field.


• 5+ years of experience in live game operations, product management, or production, with a proven track record in a senior or lead capacity.


• Professional-level fluency in English (written and verbal) with exceptional corporate communication skills.


• Proven ability to excel in a high-pressure environment, building and maintaining robust stakeholder relationships globally.


• Deep technical knowledge of online game live services, infrastructure, and deployment pipelines.


• Advanced time-management, risk-assessment, and organizational skills required to juggle multiple high-priority initiatives.


• A "lead by example" mindset—willing to roll up your sleeves and do the groundwork alongside your team when necessary.


• Flexibility to work evening and weekend hours during critical launch windows or live incidents.


• Willingness to travel internationally as required for global alignment.

PREFERRED QUALIFICATIONS

• Professional-level fluency in Korean (highly advantageous for HQ alignment).


• Avid Black Desert Online player with a deep understanding of its mechanics and community ecosystem.


• A profound passion for video games and an understanding of current industry trends.


• Mastery of industry-standard collaboration tools (Slack, Google Workspace, Microsoft Office, JIRA, Confluence).


• Extensive prior experience interacting with or managing gaming communities and player-facing initiatives.

• Competitive salary


• 25 days of Paid Leave based on full-time employment


• Public Transport Expenses Coverage - maximum €450/month


• Lifestyle Wallet - Gift Cards worth €150/month


• Personal and Professional Growth Wallet - €1,200/year.


• Monthly Health Care Allowance - €150/month.


• Special Benefits for birthdays and summer- and winter holidays - €600/year


• Sponsored Lunch in the office


• Free Snacks and Refreshments


• Free medical check-up


• Healthy Lifestyle Support: gym memberships, therapy sessions

PearlAbyss EU B.V. is an equal opportunity employer committed to creating a diverse and inclusive workplace environment. PearlAbyss EU B.V. adheres to the EU's GDPR, including the protection of personal data. Personal information will not be disclosed to unauthorized parties and only the information you provide will be utilized during the recruitment process.