Spanish-Speaking Customer Service & Claims Advisor

Adams Multilingual Recruitment; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus scheme

25 holiday days

Job summary

Adams Multilingual Recruitment is recruiting a Spanish-speaking Customer Service Advisor for an Amsterdam team, supporting an international insurer.

You'll handle enquiries and claims from first contact to resolution, balancing daily service with growing responsibility as you progress, with full training provided.

Fluent Spanish and English are required, EU work permit or EU/EEA citizenship, 35 hours per week, and 3 days in the Amsterdam office. A quarterly bonus and 25 holiday days are on offer.

Qualifications

• Fluent in Spanish and English, both spoken and written.
• Experience in a customer-facing role.
• Full training provided in claims handling.
• Detail-oriented with ability to manage multiple priorities.
• Willing to work from the Amsterdam office 3 days/week.
• EU work permit or EU/EEA citizenship required.

Responsibilities

• Respond to customer and stakeholder enquiries by phone and email, in both Spanish and English.
• Manage claims from notification through investigation and assessment, gathering documentation and evaluating coverage.
• Build relationships with customers, brokers, insurers, and suppliers, and ensuring they're treated fairly throughout.
• Prioritise your workload to meet deadlines, while supporting colleagues when needed.
• Communicate claim status clearly to customers and insurers, and escalating complex cases when appropriate.
• Identify ways to improve processes as the team continues to automate repetitive tasks.

Skills

Spanish

English

Customer service

Job description

Adams Multilingual Recruitment is recruiting a Spanish-speaking Customer Service Advisor for an Amsterdam team, supporting an international insurer.

You'll handle enquiries and claims from first contact to resolution, balancing daily service with growing responsibility as you progress, with full training provided.

Fluent Spanish and English are required, EU work permit or EU/EEA citizenship, 35 hours per week, and 3 days in the Amsterdam office. A quarterly bonus and 25 holiday days are on offer.