Sales Executive, Amsterdam (Spanish speaker)

Assurant; Amsterdam; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Monthly commission scheme

Flexible Working

28 holidays

Internal Wellbeing Programme

Udemy Learning

28 holidays

Wellbeing programme

Udemy learning

Learning & development

Job summary

A leading insurance provider in Amsterdam is seeking a Sales Executive specializing in customer retention. The ideal candidate will be fluent in Spanish and proficient in English, demonstrating excellent customer care skills. Responsibilities include achieving sales targets and providing exceptional service to concerned customers. This role offers flexible working options, a monthly commission scheme, and a comprehensive benefits package, including a premium pension and 28 holidays.

Qualifications

• Fluent in Spanish and proficient in English.
• Exceptional customer care skills.
• Professional attitude and motivation in a repetitive environment.
• Able to follow a scripted process accurately.
• Compliant with business processes at all times.

Responsibilities

• Achieve individual KPI’s and sales targets.
• Follow a script on calls and ensure compliance.
• Put the customer at the centre of all actions.
• Use retention skills to convert cancellation requests.
• Provide excellent service as per Quality Assurance Guidelines.
• Be thorough and organized in the tracking of all calls and information.

Skills

Fluent in Spanish

Proficient in English

Excellent Customer Care Skills

Professional attitude

Ability to follow a scripted process

Experience in a Call Centre

Call centre experience

Job description

Sales Executive, Customer Retention – Spanish Speaker

Location: Amsterdam. 2 days office, 3 days home based.

Contract: Fixed term, 7 months.

The Opportunity

Answering calls from customers who want to cancel their mobile and gadget insurance, you’ll help them protect the things that matter most. As the voice of some of the biggest brands in telecoms, you’ll go out of your way to support over 8 million customers with their lost or broken devices. By taking ownership of each query, you’ll build rapport with customers and put them at ease.

We're looking for great people—strong communicators and attentive listeners who enjoy helping others and take pride in their work.

Responsibilities

• To achieve individual KPI’s and sales targets.
• Follow a script on all calls and be compliant with the business process.
• Put the customer at the centre of everything you do and deliver fair customer outcomes.
• Use retention skills to convert customers who are calling to cancel their insurance.
• Provide excellent customer service in line with our Quality Assurance Guidelines.
• Be thorough and organized in the tracking of all calls and information.

Qualifications & Skills

• Fluent in Spanish (essential) and proficient in English.
• Excellent Customer Care Skills.
• Professional attitude.
• Able to follow a scripted process.
• Compliant with business processes at all times.
• Ability to stay motivated whilst working in a repetitive environment.
• Experience in a Call Centre.
• Support the customer service areas when applicable.

Benefits & Training

• Monthly commission scheme.
• Premium free pension and WIA insurance.
• Flexible Working.
• A net fixed home‑work travel allowance based on your travel distance.
• A net fixed working-from-home allowance.
• 28 holidays.
• Internal Wellbeing Programme.
• Udemy Learning.
• Learning and Development opportunities.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.