Spa Employee

Hotel De L’Europe BV

Amsterdam

Hybrid

EUR 20,000 - 27,000

Full time

4 days ago

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Benefits offered by this job

Vacation days 25

8% holiday allowance

Pension Horeca & Catering

Travel allowance

Discount on health insurance

Uniform provided, laundry

Job summary

De L’Europe Amsterdam is seeking a Spa Employee to help run our luxury Spa & Wellness. You will manage bookings, welcome guests and support trainees, ensuring smooth daily operations.

After training, you will present and sell Biologique Recherche products, maintain hygiene standards, handle inquiries, and assist with admin tasks.

Qualifications

Experience in a spa, wellness or luxury hospitality environment.
Confident in managing bookings and scheduling with a busy agenda.
Natural host — warm, attentive and professional in every interaction.
Willing to learn and continuously improve.
Organised and calm under pressure, even when the spa is at full capacity.
Clear communicator who connects easily with guests and colleagues.

Responsibilities

Plan and manage spa bookings; ensure the schedule runs smoothly.
Welcome guests and provide confident information about facilities, treatments and products.
Lead and support spa trainees, briefing them on expectations.
Assist at reception with inquiries and bookings; maintain smooth flow of treatments.
Present and sell Biologique Recherche products after training.
Maintain hygiene and operational standards; assist with daily checklists and admin tasks.

Skills

Spa experience

Booking management

Guest service

Learning mindset

Organization

Communication

Attention to detail

English fluency

Full/Part-time flexibility

Tools

Spa booking software

Hotel management software

Job description

About us

De L’Europe Amsterdam is one of the Netherlands’ most iconic five-star hotels, located on the banks of the Amstel in the heart of Amsterdam. Our Spa & Wellness is a place where guests come to truly unwind, and where every detail matters. We work according to Forbes Travel Guide five-star standards and partner with Biologique-Recherche. We are looking for a Spa Employee who takes pride in delivering a seamless guest experience and knows how to keep a luxury spa running at its best.

What you’ll do

As Spa Employee you are a key part of the daily operations of our Spa & Wellness. You, together with the Assistant Spa Manager, guide and support our new spa therapists and spa trainees/colleagues, helping them develop and ensuring they understand what is expected of them. Your role is varied: one moment you are managing the booking schedule, the next you are welcoming a guest or briefing a trainee.

You are responsible for planning and managing spa bookings and making sure the schedule runs smoothly. You are the main point of contact between guests and our therapists, ensuring clear communication and a well-coordinated flow of treatments throughout the day. You guide and support our spa trainees, helping them develop and making sure they know what is expected of them.

At the reception you welcome guests, handle enquiries and provide confident information about our facilities, treatments and products. After completing the training, you will be confident in presenting and selling Biologique Recherche products. You keep the spa environment calm, clean and perfectly presented at all times, and maintain hygiene and operational standards in line with hotel policy. You also assist with daily checklists, inventory management and administrative tasks as needed.

Who you are

Experience in a spa, wellness or luxury hospitality environment
Confident in managing bookings and scheduling, with a good overview of a busy agenda
A natural host — warm, attentive and professional in every interaction
Willing to learn and continuously improve
Organised and calm under pressure, even when the spa is at full capacity
A clear communicator who connects easily with both guests and colleagues
Detail-oriented and proactive in keeping the spa environment at the right standard
Fluent in English; Dutch or other languages are a plus
Available for both full-time and part-time hours, including weekends

Nice to have