Solutions Engineering Manager: Lead & Scale Integrations

WeTravel; Amsterdam; Hybrid; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Hybrid work in Amsterdam

Office in central Amsterdam – rooftop

Cycle-to-work Swapfiets

Commuting reimbursement

Volunteer days

Job summary

WeTravel is seeking a player-coach to lead our Solutions Engineering team as we scale activation and implementation of our software for organizers in the events space.

You will own end-to-end technical engagements, design integrations with third-party systems, and mentor a small team of Sales Engineers and Technical Account Managers. The role sits in our Customer Experience organization and collaborates across Sales, Product, and Engineering.

Qualifications

• 10–15 years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
• Comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
• At least 5 year of experience managing, mentoring, or leading a technical or customer-facing team
• Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts
• Familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows
• Strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives
• Thrive in evolving environments and enjoy building structure where little exists

Responsibilities

• Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers
• Providing hands‑on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
• Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work
• Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
• Building team processes, playbooks, and onboarding resources that scale as the function grows
• Taking part in hiring and training as the team expands
• Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
• Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity
• Contributing to the definition of WeTravel’s Professional Services model as the team evolves
• Defining and documenting the technical sales and implementation process for the team
• Building a library of reusable technical assets: demo environments, integration guides, and solution templates
• Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

Skills

Solutions engineering

Technical account mgmt

Implementation

Team leadership

API integrations

Zapier

Data flows

Project management

Tools

Zapier

Job description

WeTravel is seeking a player-coach to lead our Solutions Engineering team as we scale activation and implementation of our software for organizers in the events space.

You will own end-to-end technical engagements, design integrations with third-party systems, and mentor a small team of Sales Engineers and Technical Account Managers. The role sits in our Customer Experience organization and collaborates across Sales, Product, and Engineering.