Showroom Operations Specialist

Nike Inc; Hilversum; On-site; EUR 60,000 - 75,000; Full time

Job summary

Nike, Inc. in Hilversum, The Netherlands, seeks a Showroom Operations Specialist to support the Go To Consumer team across EMEA.

You will help optimize showroom processes, schedules, sampling flow, and the set-up of spaces to elevate the experience for partners and consumers. You are highly organized, proactive, and comfortable translating showroom needs into actionable plans, piloting new technologies, and training stakeholders on new tools.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and stakeholder management.
• Experience with process improvement and project coordination.
• Digital savviness and ability to learn new tools quickly.
• Ability to train and onboard diverse teams on new processes.

Responsibilities

• Support showroom strategy execution and improve efficiency of processes and operations.
• Manage showroom schedule, booking system, and showrooms setup.
• Coordinate sample flow and other showroom operations to ensure smooth execution.
• Translate seasonal strategy into showroom initiatives and pilots (e.g., new display concepts, tech pilots).
• Serve as voice for showrooms, gather feedback, and convert into actionable plans.

Job description

Showroom Operations Specialist

Hilversum, The Netherlands

WHO YOU'LL WORK WITH

The Showroom Operation Specialist is part of the Go To Consumer team, which supports EMEA to enable the future of one Nike Marketplace through innovation, digital enablement and process quality!

• Digital Content & Samples
• Experience
• Account Engagement and Code
• Showroom

WHO WE ARE LOOKING FOR

We're looking for someone to join the showroom team, who'll support the EHQ showroom strategy and the management of how the different stakeholders use those spaces, from improving process and operations, identify synergies across EMEA showrooms and translating showroom needs into executable plans, as part of our strategy to elevate the experience provided to our main partners, internal users and ultimately, to our consumers.

You are forward thinking with high energy to embrace and lead change, while stimulating effective teamwork. Have a passion for operations, communication strategy, exceptionally organized, hands on and you enjoy finding solutions fresh ideas whatever the challenge!

WHAT YOU'LL WORK ON

Support the showroom strategy execution, by improving and creating efficiencies in the processes and operations, and leading the execution of the Sport experience in the showrooms. Your tasks could include:

• You will help in identifying the right working model for all showrooms in EHQ that play a critical role for Nike, translating the needs of the different spaces into the right execution model and identifying and implementing synergies across the entire EMEA marketplace
• You will be involved in the execution and improvement of all necessary processes and operations for the working of showrooms, from managing the showroom schedule and the booking system, supporting in the showroom set up, coordinating the sample flow and any other necessary operations
• You will translate Nike seasonal strategy needs into executions that will improve the sell in experience in the showrooms, from physical inspiring initiatives (such as a new Footwear wall) to pilot new technologies that will help digitalize the world of our showrooms
• You will be the voice and ears of the showrooms, making sure the proper communication is done towards all the key stakeholders and making sure their feedback is collected and transformed into actionable plans to improve their experience
• You will train all the relevant stakeholders on the processes in place and enforce the rules of the process
• You will be involved in code gate executions, such as GTM, SKOs and SPA, where synergies with the showrooms are needed.

WHAT YOU BRING

• Your positive & open mindset: You are independent and dependability to instil trust with all partners.
• Forward thinking and high energy: You embrace and lead change, while stimulating effective teamwork.
• Project management skills: You're structured and organized, able to drive innovative solutions
• Operational Excellence: You have experience in managing complex operational tasks required to make a project come to life.
• Digital savviness: You harness the power of digital; you seek for new ways digitalize and improvement process new tools and technologies.
• Stakeholder Management: You have great communication skills, can easily bring messages across, understand stakeholder needs and bring people together
• Marketplace knowledge: You have experience in working closely with sales, Account merch, Buyers (Partners) understanding of the marketplace, to serve with tailored experiences.
• Transition management skills: You have great communication skills & able to create training- sessions / materials to introduce and promote new tools
• Service minded: You ensure every event runs smoothly & house rules are maintained to keep spaces premium.
• Technology Expertise: You are comfortable with Airtable and not afraid of learning deep on Airtable logic

Please note applications will close on the 3rd November

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it is about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location or role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.