ServiceNow Business Consultant (With Dutch)

DXC Technology Company; Netherlands; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Work from home

Training and mentoring

Job summary

DXC Technology in the Netherlands is seeking ServiceNow Consultants to join our ServiceNow Business Group. You will be part of an innovative team delivering platform solutions, engaging with customers, gathering requirements, and defining future states.

You will lead workshops, demonstrate platform capabilities, and ensure high-quality deliverables. Mentoring junior members, producing documentation, and training clients are important parts of the role.

Qualifications

• 3+ years of relevant work experience with the ServiceNow platform (ITSM, ITOM, GRC, SecOps, HRSD or other areas).
• Experience consulting external customers.
• Knowledge of ITSM and agile frameworks like DevOps, IT4IT, ITIL.

Responsibilities

• Lead workshops to demonstrate the platform and define current and desired state.
• Deliver high-quality ServiceNow solutions and customer demonstrations.
• Mentor and train junior team members.

Skills

Dutch

English

Client consulting

ServiceNow

Education

Bachelor's/Master's in business, CS or related

Tools

ServiceNow

Job description

Job Description

What the position offers you: To support our growth in the ServiceNow Business Group in the Netherlands, we are looking for ServiceNow Consultants. As a ServiceNow Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform. ServiceNow Business Consultant provides process and functional expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, demonstrations, business focused testing and training. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.

About us:

DXC Technology DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

DXC ServiceNow Strategic Business Group DXC formed his global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As ServiceNow Global Elite Partner, DXC has been a leader in the ServiceNow ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience. With over 4,000 successful ServiceNow deployments, and 340+ managed ServiceNow instances globally, DXC enables clients to modernize and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximize value and build a successful digital future. DXC named as a Leader in ServiceNow Services by Everest Group 2022. For more information, visit https://dxcservicenowbusinessgroup.com

Job Specifics/Responsibilities

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Leading workshops to demonstrate the platform and application function, define client current and desired state, and finally the proposed solution.
• Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customers demonstration, story definition, testing, and supporting the wider sales and delivery functions.
• Mentoring and training more junior members of the team.
• Producing documentation and training material for the implemented solutions; training the client.
• Effective problem solver with ability to examine and re-engineer processes, procedures and practices.

Working Relationships

• Internal ServiceNow Solution Consultants
• ServiceNow Project Managers
• ServiceNow Architects (Technical) Consultants
• External Main stakeholders such as CTOs, customer architects, Product Owners
• Customer developers and IT technical staff
• ServiceNow support team and Technical Experts

What You Bring With You

• Education (degree) and professional experience required: Bachelor/master degree in business, computer science or related field preferred or equivalent combination of education and experience.
• Three or more years of relevant work experience within the ServiceNow platform (ITSM, ITOM, GRC, SecOps, HRSD and/or other areas in ServiceNow).
• Experience in consulting external customers.
• Knowledge of ITSM and agile ways of working frameworks like DevOps, IT4IT, ITIL.

Skills And Qualities

• Strong experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live.
• An understanding of Service Management concepts, delivery assurance principals and procedures.
• You will need to have strong communication skills both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.
• Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative, and able to research solutions and make recommendations, willing to learn and take on new challenges.
• Strong personal commitment to quality service.
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner.
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in Dutch and English, another European language would be an asset.

What we offer you:

• Comprehensive social benefits
• An attractive salary package
• Flexible working hours, and possibilities to work from home.
• Training and mentoring to support the implementation projects.
• Lived values that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.
• DXC Technology stands for equal opportunities, namely we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation.
• All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
• DXC Technology Netherlands Laan van Zuid Hoorn 70 2289DE Rijswijk http://www.dxc.technology/nl

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.