ServiceNow Business Consultant — AI-Driven, End-to-End

Devoteam; Amsterdam; On-site; EUR 55,000 - 90,000; Full time

Job summary

Devoteam is seeking a ServiceNow Business Consultant in the Netherlands. You will bridge business stakeholders and the delivery team, lead client workshops, translate requirements into scalable configurations, and drive process optimization on the ServiceNow platform.

You own engagements end-to-end from requirements to go-live, collaborating with architects and delivering training. Dutch and English fluency, plus Agile experience, are essential.

Qualifications

• 3+ years of ServiceNow configuration and functional consulting.
• Strong understanding of ServiceNow platform capabilities.
• Excellent Dutch and English communication with stakeholders.
• Ability to convert complex functional needs into technical specifications.
• Experience with Agile/Scrum and product backlog management.
• ServiceNow certifications (CSA, CIS, or CAD) are a plus.

Responsibilities

• Lead and animate client workshops to understand business needs and co-design the right solutions
• Partner with business leaders to assess, analyze, and improve business processes
• Translate business and functional requirements into epics, user stories, and scalable technical configurations
• Facilitate stakeholder workshops, discovery sessions, and process improvement discussions
• Advise clients on ServiceNow capabilities and industry best practices
• Provide end-to-end training and support to end-users and key stakeholders
• Create and maintain documentation of processes, requirements, and workflows
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Collaborate with developers and architects to ensure solutions match business needs

Skills

Dutch fluency

English fluency

Workshop facilitation

Communication skills

Education

CSA

CIS

CAD

Tools

ServiceNow CSA

Job description

Devoteam is seeking a ServiceNow Business Consultant in the Netherlands. You will bridge business stakeholders and the delivery team, lead client workshops, translate requirements into scalable configurations, and drive process optimization on the ServiceNow platform.

You own engagements end-to-end from requirements to go-live, collaborating with architects and delivering training. Dutch and English fluency, plus Agile experience, are essential.