Service planner

Ammega; Heerhugowaard; Hybrid; EUR 45,000 - 56,000; Full time

Benefits offered by this job

Partial remote work

Room for growth

Friendly team

Job summary

AMMEGA, based in Heerhugowaard, is seeking a Service Planner to coordinate installation, maintenance and repair of conveyor belts across the Netherlands. You’ll lead a team of more than 25 technicians from our service planning group and ensure on-time, safe delivery with high-quality standards.

You’ll collaborate with customers, sales and scheduling to optimize capacity, prepare documentation for installations abroad and keep hours and invoicing ready. Hybrid work available.

Qualifications

• MBO+ level with strong organizational and administrative skills.
• Experience as a planner in a technical or service field.
• Strong communication with technicians and international clients.
• Stress resilience and flexibility to adapt to plan changes.
• Proactive approach to identify bottlenecks and improve processes.
• Technical aptitude to assess job complexity.
• IT/ERP knowledge; familiarity with Dynamics 365 or Salesforce is a plus.

Responsibilities

• Plan and coordinate installation, maintenance, and repair work throughout the Netherlands.
• Respond to urgent breakdowns and manage the breakdown schedule for the field service team.
• Coordinate with customers to ensure readiness and correct equipment at site.
• Prepare documentation for installations abroad.
• Verify hours worked and prepare projects for invoicing.
• Send work orders to customers.
• Schedule regular safety meetings for technicians.
• Maintain contact with customers, sales, and work planning on schedules and capacity.

Skills

Organizational skills

Planner experience

Communication skills

Stress resilience

Proactive mindset

Technical aptitude

IT/ERP knowledge

Education

MBO+ level

Tools

Microsoft Dynamics 365

Salesforce

DIME planning software

Job description

Where will you be working?

AMMEGA is a global company with branches in 40 countries and more than 6,000 employees. The companies of the Ammega Group provide advanced, high-quality conveyor belt solutions for 20 different sectors, including global logistics, food production, fitness equipment, household appliances, and power generation. We place great value on our employees, customers, and entrepreneurship, and we operate in a flexible and responsible manner. Our mission and our culture of continuous improvement form the foundation for a strong and sustainable company that is valued by our customers.

Job Description

AMMEGA is a global company with branches in 40 countries and more than 6,000 employees. The companies of the Ammega Group provide advanced, high-quality conveyor belt solutions for 20 different sectors, including global logistics, food production, fitness equipment, household appliances, and power generation. We place great value on our employees, customers, and entrepreneurship, and we operate in a flexible and responsible manner. Our mission and our culture of continuous improvement form the foundation for a strong and sustainable company that is valued by our customers.

Your Team

From our headquarters in Heerhugowaard, you’ll join our enthusiastic and informal service planning team. Together with your in-house colleagues, you’ll manage a team of more than 25 service technicians. They’re on the road every day installing and maintaining thousands of conveyor belts and systems.

You’re the linchpin who ensures our technicians can perform their work on time, to a high standard, and safely. Collaboration, flexibility, and customer focus are central to our culture. No two days are the same!

What will you be doing?

As a Service Planner, you’ll solve a dynamic puzzle every day. You’ll be responsible for the entire cycle: from the initial scheduling request to the administrative completion of the installation work of the conveyor belts.

Your focus will be on:

• Planning and coordinating installation, maintenance, and repair work throughout the Netherlands.


• Responding on an ad hoc basis to urgent breakdowns and managing the breakdown schedule for the field service team.


• Logistical preparation, such as coordinating with customers to ensure everything is ready and complete for the planned installation work and making sure the correct equipment is available at the service location on time.


• Project support, including requesting access passes and preparing all necessary documentation for installations abroad.


• Administrative tasks, such as verifying hours worked, preparing projects for invoicing, and sending work orders to the customer.


• Ensure safety by scheduling regular safety meetings for the technicians.


• Maintain close contact with customers, sales, and work planning regarding schedules and capacity.

What do you bring to the table?

• MBO+ level of work and thinking: with strong organizational and administrative skills.


• Experience as a planner: preferably in a technical field or a service-oriented field service role.


• Strong communication skills: you communicate just as easily with a technician as with an international client.


• Stress resilience and flexibility: You remain calm when plans change and take ownership to successfully complete a task.


• A proactive attitude: You think in terms of solutions and identify bottlenecks before they arise.


• Technical aptitude: A basic understanding of assembly techniques and how conveyor belts work, so you can accurately assess the complexity of jobs.


• IT/ERP knowledge: Experience with Microsoft Dynamics 365, Salesforce, or DIME’s planning software is a major plus, but we consider a solid foundation in computer skills to be most important.

What do we offer?

• Employment: 32–40 hours per week for one year, with the prospect of a permanent position


• Salary: between €4,000 and €5,000 gross per month on a full‑time basis (based on knowledge and experience).


• Time off: 25 vacation days and 9 ADV days with full‑time employment.


• Flexibility: the option to work partially from home.


• Growth: plenty of room for personal development and taking the initiative to improve processes.


• Work Environment: a varied job in a warm, driven, and friendly team.

This job opening is being advertised internally and externally simultaneously. In the event of equal qualifications, internal candidates will be given priority in the hiring process if they apply within the application deadline.