Service Operations Manager

GXO Logistics, Inc.; Dordrecht; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

State-of-the-art facility

Career growth opportunities

Process improvement initiatives

Job summary

GXO ServiceTech in Dordrecht is building a flagship repair workshop and seeks an Operations Manager to lead a hands-on team through the entire repair lifecycle. You will monitor KPIs, drive Lean/5S improvements, and maintain a strong focus on quality, output, and profitability.

You will coordinate with Planning, HR, Finance, QESH and customers, ensuring a safe, efficient and compliant operation while mentoring supervisors and shaping the future of GXO ServiceTech in the BeNe region.

Qualifications

• 5+ years as an operations manager or similar leadership role.
• Experience in a service/repair/technical environment or fast-paced warehouse is preferred.
• Full-time availability (38 hours) – Mon to Fri 8:00–17:00.
• Experience managing supervisors/team leads.
• Proven experience working with KPIs.

Responsibilities

• Lead a hands-on operations team for a brand-new repair workshop.
• Oversee end-to-end repair process: receipt, diagnosis, repair, return; monitor SLAs and KPIs.
• Provide leadership, coaching and performance management for the team.
• Develop and mentor team leads; foster ownership with a non-hierarchical style.
• Drive data-driven improvements and Lean/5S in workflow and layout.
• Act as operations contact for internal departments and external customers.
• Ensure safety and regulatory compliance.

Skills

Leadership

KPI management

Process improvement

Lean/5S

Stakeholder management

Coaching

Safety compliance

Problem solving

Team management

Dutch language

English proficiency

Job description

As the Operations Manager for Workshop Repair at GXO ServiceTech in Dordrecht, you will lead a brand-new, state-of-the-art repair workshop. Here, televisions, household appliances, and audio equipment from major A-brands are repaired and refurbished.

You are responsible for daily operations: from the arrival of devices to diagnosis, repair, and shipment to the customer. You ensure that processes are tightly organized, KPIs are met, and the team understands its objectives. You will lead a team of 3 – Direct employees and 150-160 indirectly.

You start the day with the team, monitor the schedule, and adjust where necessary. You maintain a visible presence on the shop floor, keep an overview, and ensure structure, order, and clarity. While quality is important, you also understand that output and profitability ultimately make the difference.

The Dordrecht workshop is set to become a flagship location. You are therefore building not just a team, but also the future of GXO ServiceTech.

What will you be doing?

• Operational manager leading a team with a hands-on approach
• You oversee the entire repair process: receipt, diagnosis, repair, and return. You monitor SLAs, customer KPIs, and output targets, intervening when bottlenecks arise.
• Leadership and coaching
• You manage team leads and further develop the team. You foster a sense of ownership without relying on hierarchical or dictatorial leadership.
• Performance management
• You work in a KPI-driven manner, analysing figures and making data-based adjustments. You ensure a healthy balance between quality and productivity.
• Process improvement
• You optimize workflows, implement Lean/5S methodologies, and continuously improve the workshop's layout and operations.
• Stakeholder management – attending QBR’s and MBR’s
• You serve as the operational point of contact for internal departments (Planning, HR, Finance, QESH) and external customers.
• Safety & compliance
• You ensure a safe working environment and compliance with all guidelines.

What do we expect from you?

• Ideally 5 years of experience as an operations Manager or in a similar leadership role
• Experience in a service/repair/technical environment would be preferred, or have worked in a fast-paced warehouse (repair, production, logistics, or similar)
• Full-time availability (38 hours) – Monday to Friday 8.00am – 5.00pm
• Experience managing supervisors/team leads
• Proven experience working with KPIs
• Senior-level presence and natural leadership skills
• Hands-on and decisive
• Structured approach with strong process orientation
• Result-oriented: you understand that output counts
• Fluency in Dutch and intermediate English, verbal and written

Why choose GXO ServiceTech?

GXO ServiceTech is part of an international organization with a strong logistics foundation. What makes ServiceTech unique is that major electronics brands entrust their repair and refurbishment activities to GXO.

The Dordrecht facility is a modern, high-tech environment where innovation, efficiency, and quality come together. Here, you will have the scope to build, improve, and make an impact.

You will work in a growing organization characterized by short lines of communication, professional teams, and ample opportunities for development. This is your chance to make a real difference.

What We Offer

• Work in a new, state-of-the-art repair facility
• Scope for personal initiative and process improvements
• Opportunities for career growth within GXO

Want to know more about GXO? Watch the video below or visit our websites at www.gxo.com and www.gxo.com/supplychainmgmt/gxoservicetech/

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the place where you want to work!

Working at GXO means working in a dynamic, international organization. The GXO ServiceTech division is currently expanding, and you will play a key role in the driven team making this growth a reality. Employees at GXO ServiceTech take charge of their own success. Whatever your role at GXO ServiceTech, you will face new challenges every day, allowing you to reach your full potential. We support your professional development so that you can contribute to our organization's entrepreneurial spirit.

GXO ServiceTech and its parent company, GXO, provide supply chain solutions for some of the world’s most successful companies across various sectors, including e-commerce, food & retail, and industrial multinationals. In the BeNe region (Belgium and the Netherlands), GXO operates more than 30 locations, with its headquarters based in Eindhoven.