Service Network & Service Product Lead (m/f/x) - Amsterdam, Netherlands

NIO; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

NIO is seeking a Service Network & Service Product Lead for Amsterdam to enhance the European service network and drive launches of products such as extended warranties and service packages. You will collaborate with European country teams, HQ and external partners to turn insights into practical results.

The role requires strong analytics, commercial acumen and stakeholder management in an international environment, with fluency in English.

Qualifications

• 5+ years of experience in automotive after sales or service network development.
• Strong analytical, commercial and stakeholder management skills.
• A proactive approach with ability to lead projects from planning to delivery.
• Fluent English and comfortable in an international environment.
• Experience with extended warranty or roadside assistance is a plus.

Responsibilities

• Assess service network coverage, capacity and capabilities and identify improvement opportunities.
• Translate network assessments into actionable upgrade plans with country teams and partners.
• Coordinate service product development and launches from benchmarking to readiness.
• Support service partner evaluation, commercial discussions and contract coordination.
• Drive cross-functional projects with milestones, risks and implementation.
• Monitor results and recommend improvements to service offerings and network performance.

Skills

Analytical skills

Stakeholder management

Commercial acumen

Proactive delivery

Job description

NIO Inc. is a pioneer and leader within the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a joyful lifestyle by offering high-performance smart electric vehicles and the ultimate user experience – building a community that shares joy and grows together.

NIO designs, develops, jointly manufactures, and sells premium smart electric vehicles, driving innovations in next-generation technologies across autonomous driving, digital technologies, electric powertrains, and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service (BaaS), as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service (AdaaS).

NIO’s product portfolio consists of the all-new ES8 (or the EL8), a smarter, safer and more sustainable, luxury six-seater electric SUV, the ES7 (or the EL7), a mid-large five-seater smart electric SUV, the ES6 (or the EL6), a five-seater all-round smart electric SUV, the EC7, a five-seater smart electric flagship coupe SUV, the EC6, a five-seater smart electric coupe SUV, the ET7, a smart electric flagship sedan, the ET5, a mid-size smart electric sedan, the ET5T, a smart electric tourer, and its smart electric executive flagship, the ET9.

For our Europe Service Operation in Amsterdam we are looking for a

Service Network & Service Product Lead (m/f/x)- Amsterdam, Netherlands

In this role, you will assess and improve our existing service network and coordinate the launch of products such as extended warranty, roadside assistance and service packages. You will work closely with European country teams, headquarters and external partners to turn insights and plans into practical results.

Key Responsibilities:

• Assess service network coverage, capacity and capabilities, identifying opportunities for improvement.
• Translate network assessments into actionable upgrade plans with country teams and service partners.
• Coordinate service product development and launches, from market benchmarking and business cases to operational readiness.
• Support service partners evaluation, commercial discussions and contract coordination.
• Drive cross-functional projects, managing milestones, risks and implementation.
• Monitor results and recommend improvements to service offerings and network performance.

Qualifications:

• 5 years+ relevant experience in automotive after sales, service network development, service products or project management.
• Strong analytical, commercial and stakeholder management skills.
• A proactive approach and the ability to take projects from planning to delivery.
• Fluent English and confidence working in an international environment.
• Experience with extended warranty, roadside assistance or European service networks is a plus.

This isn’t just another job. It’s an opportunity to join a movement to change the mobility experience for everyone. If you find that as exciting as we do, come join us!

We look forward to hearing from you!

NIO as a Global User Enterprise has organized its business globally. Depending on the job you are applying for, it may be necessary to involve hiring managers outside the European Economic Area (EEA), that are engaged at another NIO group company, such as NIO Co., Ltd located in Shanghai, China or NIO USA Inc, Palo Alto, USA. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards.