NIO House Specialist - Amsterdam

NIO Nederland; Amsterdam; On-site; EUR 19,000 - 33,000; Full time

Benefits offered by this job

Hands-on EV experience

Collaborative international环境

Job summary

NIO House Amsterdam is seeking a motivated NIO House Specialist to join our Amsterdam team. You will engage visitors, support events, and help build the NIO community in the Netherlands, while gaining hands-on experience in a fast-paced, innovative EV brand environment.

From showroom upkeep to content creation and market research, you’ll collaborate with marketing and user service teams to deliver memorable experiences and feedback on local trends.

Qualifications

• Bachelor’s in Marketing, Business, Communication, Hospitality or related field.
• Excellent communication and interpersonal skills with a customer-oriented mindset.
• Ability to work in a dynamic and fast-paced environment with attention to detail.
• Familiarity with social media platforms and content creation tools is a bonus.
• A positive, proactive attitude with a willingness to learn and contribute creatively to the team.
• Proficiency in English, Dutch is a plus.
• Hold a driving license is a plus.

Responsibilities

• Customer (User) Engagement & Support: Welcome visitors and NIO community members, provide information about NIO House Amsterdam and services.
• Event Coordination: Organize and manage community events, workshops, and product demonstrations.
• Brand Ambassador: Represent NIO’s values and ensure a positive customer experience.
• Operational Support: Assist with showroom maintenance, inventory management, and admin tasks.
• Content Creation: Support marketing materials and social media content for events and initiatives.
• Market Research: Research market trends, user feedback, and competitors.
• Collaboration: Work with marketing and customer service teams to support Netherlands goals.

Skills

Excellent communication

Customer-oriented

Social media knowledge

Proactive attitude

Education

Bachelor’s in Marketing, Business, Communication, Hospitality

Tools

Content creation tools

Job description

NIO Inc. is a pioneer and a leading manufacturer of premium smart electric vehicles in China. Founded in November 2014, NIO’s mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users. NIO designs, develops, jointly manufactures and sells smart premium electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

About Firefly

Firefly is NIO's answer to the global compact electric car market: a new lifestyle mobility brand bringing smart, high-end compact electric cars designed for global urban life. Drawing inspiration from the energy and agility of its namesake, firefly embodies freedom, playfulness and confidence. The brand’s glowing firefly emblem and the motto "freedom to glow" capture its spirit of sophisticated innovation in a smaller, accessible package - powered by NIO’s global engineering expertise across Shanghai, Berlin, Oxford and Munich. The first model, the ‘firefly’ – which shares the brand’s own name – is a smart, small electric car with a strong focus on design, safety, space, intelligence and energy efficiency for users with an active urban lifestyle. firefly was globally unveiled in December 2024 and sales started in China in April 2025 before gradually entering overseas markets covering 16 countries, with Norway and the Netherlands as first stops in Europe with a launch set for summer 2025. Learn more at www.firefly.world and on Instagram: firefly.car.

About the Job

We are looking for a motivated and passionate NIO House Specialist to join the team at NIO House Amsterdam. As NIO House Specialist you will get hands-on experience working in an innovative environment and supporting various aspects of the NIO House operations, customer engagement, and brand-building efforts. This is an exciting opportunity to be part of a forward-thinking company, contribute to the electric vehicle revolution, and gain valuable experience in a dynamic, customer-focused setting.

Key Responsibilities

• Customer (User) Engagement & Support: Assist the team in welcoming visitors and NIO community members, providing information about NIO House Amsterdam, and services.
• Event Coordination: Help organize and manage community events, workshops, and product demonstrations within NIO House, contributing ideas to enhance user experience.
• Brand Ambassador: Represent NIO’s values and vision by ensuring that visitors and customers (users) have a positive and memorable experience at NIO House Amsterdam.
• Operational Support: Assist with daily operations, including showroom maintenance, inventory management, and administrative tasks.
• Content Creation: Support the creation of marketing materials and social media content to promote NIO House events and initiatives.
• Market Research: Conduct research on market trends, customer (user) feedback, and competitor activities to help the team better understand the local market.
• Collaboration: Work closely with different teams including marketing (UD), and customer service (user support) to support NIO’s goals in the Netherlands.

Requirements

• Bachelor’s in Marketing, Business, Communication, Hospitality, or a related field.
• Excellent communication and interpersonal skills, with a customer-oriented mindset.
• Ability to work in a dynamic and fast-paced environment with attention to detail.
• Familiarity with social media platforms and content creation tools is a bonus.
• A positive, proactive attitude with a willingness to learn and contribute creatively to the team.
• Proficiency in English, Dutch is a plus.
• Hold a driving license is a plus.

What We Offer

• Hands-on experience in a cutting-edge company within the rapidly growing electric vehicle industry.
• The opportunity to work in a collaborative and international environment.
• Exposure to various functions, including customer engagement, marketing, and event planning.
• Mentorship from experienced professionals who will support your personal and professional development.
• A chance to contribute to the future of mobility and sustainability.

Join us, and be part of the movement shaping tomorrow’s world!

This isn’t just another job. It’s an opportunity to join a movement to change the mobility experience for everyone. If you find that as exciting as we do, come join us!

We look forward to hearing from you!

NIO as a Global User Enterprise has organized its business globally. Depending on the job you are applying for, it may be necessary to involve hiring managers outside the European Economic Area (EEA), that are engaged at another NIO group company, such as NIO Co., Ltd located in Shanghai, China or NIO USA Inc, Palo Alto, USA. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards. The location of this job is at Petneházy street 2, Budapest 13th district, Hungary.