End-User Device Support Specialist (Windows 10/11, SCCM, MDT) for NATO with security clearance

WLG; Brunssum; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

WLG is seeking a first-line support technician to assist end-user devices at a multinational defence site in Brunssum, NL. The role involves on-site support with some remote work, and occasional travel to other sites in NL and Germany.

You will issue and collect equipment, configure environments, deploy software, and maintain the workstation baseline across networks. Strong English communication and ITIL knowledge are required.

Qualifications

• Recent experience within the last three years as first-line support for end-user devices (notebooks, monitors, printers, etc.).
• Strong communication in English; user-facing role at a defence site.
• Experience supporting hardware, software, networks in a large organisation.

Responsibilities

• Direct end-user support and device provisioning at site, including issuing and collecting equipment.
• Configure hardware/software environments and verify installations work.
• Run tests, report outcomes and assist fault investigation.

Skills

End-user device support

Windows 10/11

Active Directory

Client provisioning

Education

ITIL Foundation certification

Tools

MDT

SCCM

Job description

First line, done properly, is the difference between a working organisation and a stalled one.

You would be the first-line support technician for end-user devices at a multinational defence site in Brunssum, Netherlands — the person users actually see, handing out equipment, taking it back, and fixing what breaks. Mostly on-site, with some remote working, and occasional work at other sites in the Netherlands and Germany.

What You Will Be Doing

• Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving every device-related incident
• Configuring hardware and software environments for the systems being integrated, installing or removing components to instruction, and confirming installations work
• Producing integration test specifications, running the tests and reporting the outcomes
• Running standard tests and contributing to fault investigation
• Preparing and maintaining the operational workstation baseline across several networks
• Making sure security updates, anti-malware and data-loss-prevention endpoints deploy successfully, and that hardening through security settings and group policy holds
• Installing and documenting remote application provisioning, including Windows Remote App
• Contributing to hardware platform design and installation decisions — cost, performance, tooling — and changing platforms with minimal disruption
• Liaising with the centralised service desk on incident, problem and change management, and working with local technical staff, wider teams, customer contacts and external companies

What you will need

• Recent experience — within the last three years — as first-line support for modern, networked end-user devices: notebooks, monitors, printers and the rest
• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four
• At least two years supporting hardware, software, networks and computers in a large organisation
• Hands-on client provisioning, application deployment and bare-metal installs with MDT and SCCM
• Practical troubleshooting of client OS and software provisioning problems
• The Microsoft operating system line, with real depth on Windows 10 and 11
• Implementing and administering large Active Directory environments
• Clear communication — this is a user-facing job — and proficient English
• ITIL Foundation certification is required

Why this one is worth a look

It is a critical requirement at a busy site, with real ownership of the workstation baseline and the hardening on it rather than a queue of password resets.