Service Desk Engineer

Avensys Consulting; Breda; On-site; USD 40,845 - 70,020; Full time

Job summary

An established industry player is seeking an Associate-level IT professional to join their dynamic team. This role focuses on desktop troubleshooting, Active Directory management, and O365 configuration. You will be responsible for managing user accounts, resolving technical issues, and utilizing tools like ServiceNow for ticketing. If you are passionate about technology and eager to contribute to an innovative IT environment, this opportunity is perfect for you. Join a forward-thinking company where your skills can make a real impact in the IT services sector!

Qualifications

• Experience with Active Directory for account provisioning and permission management.
• Proficient in troubleshooting desktop issues and managing O365 tools.

Responsibilities

• Manage and troubleshoot O365 mailboxes and licenses.
• Analyze OS and hardware issues and provide resolutions.

Skills

Desktop Troubleshooting

Active Directory Management

O365 Management

Service-Now Ticketing Tool

OS Imaging

Intune Knowledge

M365 Tools Configuration

Citrix Functions

Okta Knowledge

Tools

ServiceNow

Intune

Job description

Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool

Detailed JD:

1. Active Directory - Account provisioning, OU, security groups, permission management, etc.
2. O365 - Manage mailbox & different types of licenses.
3. End user tools - M365 tools - Teams, Outlook, OneDrive configuration, management & troubleshooting.
4. Install tools and software.
5. OS Imaging process and knowledge on Intune.
6. Analyze and troubleshoot OS and hardware issues.
7. Ticketing tool - ServiceNow.
8. Good to have - knowledge on Okta, Citrix functions.

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting