Service Designer - CX & Customer Journey Specialist

Service Design Magazine; Den Haag; Hybrid; EUR 50,000 - 80,000; Full time

Job summary

NCSC in the Netherlands is seeking a skilled service designer to advance customer-centric service delivery using design tools and methods. You will work with cross‑functional teams to develop CX strategies, channels, and personalization techniques that put the user at the center.

You will map customer journeys, run workshops, and identify improvement areas while guiding colleagues toward an outside‑in mindset and measurable CX results.

Qualifications

• Experience in service design and design thinking, incl. journeys, blueprints, and personas.
• Proven ability to gather customer needs via workshops or interviews.
• Strong communication and presentation skills, able to guide CX projects with stakeholders.

Responsibilities

• Visualize services and processes with customer journeys and service blueprints.
• Conduct user research from interviews to surveys.
• Facilitate design workshops with users and stakeholders.
• Advocate for outside-in thinking and customer-centric CX strategies within the team.
• Drive CX processes across teams toward concrete outcomes.

Skills

User research

Workshop facilitation

CX strategy

Cross-functional collaboration

Communication

Education

Higher professional education in design or related field

Tools

Miro

Figma

Piwik

TheyDo

Job description

NCSC in the Netherlands is seeking a skilled service designer to advance customer-centric service delivery using design tools and methods. You will work with cross‑functional teams to develop CX strategies, channels, and personalization techniques that put the user at the center.

You will map customer journeys, run workshops, and identify improvement areas while guiding colleagues toward an outside‑in mindset and measurable CX results.