Service Designer

Service Design Jobs; Amsterdam; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Fresh Lunch & snacks

Health insurance discount & bike plan

Learning & development

25 holidays

Job summary

Picnic is seeking a Service Designer to shape the end-to-end customer journey for millions of families. You will collaborate with Product Owners, Designers, UX Researchers, Data Analysts, Engineers and Business stakeholders to design every step of the customer journey.

You will split your time between service design activities such as interviews, journey mapping and usability testing, and turning insights into practical solutions.

Qualifications

• MSc degree in a relevant field (e.g., Industrial Design, HCI, Product Design).
• 0–4 years of experience as a Service Designer.
• Strong portfolio showing end-to-end product thinking.
• Ability to translate data into clear insights.

Responsibilities

• Run service design and research activities (interviews, journey mapping, usability testing).
• Turn insights into practical solutions that drive customer impact.
• Document research and present actionable insights to guide decisions.
• Collaborate with designers and cross-functional teams to prototype and evaluate solutions.

Skills

Portfolio

Service design

Workshop facilitation

User research

Communication

Dutch & English fluency

Education

MSc in a relevant field

Job description

Service Designer – Dutch speaking

Amsterdam, North Holland, Netherlands · Reposted 1 week ago · Over 100 people clicked apply

In a nutshell

As a Service Designer at Picnic, you’ll shape how millions of families experience grocery shopping, from planning their groceries and weekly meals to cooking and enjoying healthy, delicious food together. You’ll work hand in hand with Product Owners, Designers, UX Researchers, Data Analysts, Engineers, and Business stakeholders to design every step of the customer journey.

You’ll spend half your time running service design and research activities such as customer interviews, journey mapping, and usability testing. The other half you’ll focus on turning those insights into solutions that drive real customer impact. By bringing everyone at Picnic closer to our customers, you’ll help create innovations that make everyday life simpler, healthier, and more sustainable.

Tricks of the trade

• Service design: Own the end-to-end customer experience and build deep customer understanding
• Testing & exploring: Develop, test, and refine new concepts that drive product and service initiatives
• Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week
• Share insights: Document research, present actionable insights to guide decision-making
• Customer focus: Be the face of Picnic and engage with customers
• Continuous improvement: Strive for continuous improvement to take our UX team to the next level

Your superpowers

• MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
• 0-4 years of experience as Service Designer
• Strong portfolio showcasing end-to-end product thinking, solving real problems for real people at scale
• Conceptual-analytical skills: able to understand complex flows, connect business and technical perspectives, and translate data into clear insights
• Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
• Excellent communicator: You know how to facilitate workshops with anyone and know how to present service insights succinctly
• Flexibility: Agile approach and ability to learn on the go
• Creativity: Outside-the box thinking and passion for details
• Affinity for or previous experience with digital design is a plus
• Fluency in both Dutch and English. German and/or French are a plus
• Open and available to work on-site fulltime

Picnic perks 🥗Fresh Lunch, coffee, and snacksOur offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.

🚴🏼♂️Health insurance discount & bike planWe have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate

✍🏼 Learning & developmentYou’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.

All the rest

At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.