UX Researcher - Dutch speaking

Picnic Technologies; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Fresh Lunch, coffee, and snacks

CZ health insurance discount

Lease a Bike discount (rent-to-own)

Job summary

Picnic Technologies is seeking a UX Researcher to collaborate with Data Analysts, Product Owners and Designers to shape the full user experience of Picnic’s products. You will guide users through prototypes, observe behaviour, and translate insights into actionable recommendations on a weekly cadence.

With up to three years of UX research experience, you’ll own research activities, test hypotheses, and present findings to diverse teams.

Qualifications

• MSc. degree in a relevant field.
• 0-3 years of experience as UX Researcher.
• Strong portfolio showcasing end-to-end product thinking, solving real problems for real people at scale.
• Analytical eye: you’re familiar with Excel and can visualise and interpret data.
• Ability to reason at a high level about various topics, and discuss business and technical concepts.
• Excellent communicator: you can present insights succinctly to diverse audiences.
• Flexibility: Agile approach and ability to learn on the go.
• Creativity: Outside-the-box thinking and attention to detail.
• Affinity for or experience with digital design is a plus.
• Fluency in both Dutch and English.

Responsibilities

• Collaborate with Data Analysts, Product Owners, and Designers to shape the full user experience.
• Lead hands-on research activities during the week and observe user behaviour.
• Frame and evaluate insights and test hypotheses with teams.
• Document sessions and present actionable insights to consumer‑facing and employee‑facing teams.
• Engage with customers as the face of Picnic to gather feedback.

Skills

Research methods

Portfolio

Analytical

Communication

Agile

Creativity

Dutch/English

On-site

Education

MSc degree in a relevant field

Job description

As our UX researcher, you will work collaboratively with Data Analysts, Product Owners, and Designers to develop the full user experience of Picnic’s products. With an open personality, you’re able to empathize with end-users on a weekly basis, whether that’s by guiding users through prototypes or investigating a new topic.

Half of the week, you initiate, plan and execute hands‑on research activities. The other half is used to observe and analyse user behaviour and communicate those insights effectively to various teams and stakeholders. You experiment with research approaches to answer important questions. How can we make in‑app customer service more accessible? How do customers decide what to eat? How can we make delivering our groceries safer for our runners? Every week presents new challenges to explore, frame and evaluate. Understanding both the big picture and the details, you examine insights from unique angles to bring a deeper understanding of customer experience and provide testable hypotheses.

Tricks of the trade

Research: Take ownership of research activities to bring deep level insights

Testing & exploring: Provide new hypotheses to test and explore

Collaboration: Collaborate with designers and test prototypes on a weekly basis

Share insights: Document sessions and present actionable insights to both consumer‑facing and employee‑facing teams

Customer focus: Be the face of Picnic and engage with customers

Continuous improvement: Strive for continuous improvement to take our UX team to the next level

Your superpowers

MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design

0-3 years of experience as UX Researcher

Strong portfolio showcasing end‑to‑end product thinking, solving real problems for real people at scale

Analytical eye: You’re not a data wizard, but you’re familiar with Excel and know how to visualise and interpret data

Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts

Excellent communicator: You know how to strike up a conversation with anyone and know how to present insights succinctly

Flexibility: Agile approach and ability to learn on the go

Creativity: Outside‑the box thinking and passion for details

Affinity for or previous experience with digital design is a plus

Fluency in both Dutch and English

Open and available to work on‑site fulltime

Picnic perks

Fresh Lunch, coffee, and snacks

Our offices are equipped with fully‑fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.

We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent‑to‑own a new (e)bike at a discounted rate

You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.

All the rest

At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.

A bit about us

When you join Picnic, you’re joining the shopping revolution, delivering groceries to millions of people across Europe, and we’re growing fast. Think super fresh products and personal service, but in a modern, sustainable way. And we’re the only ones in the world doing it all by ourselves. From our fully automated fulfillment centre to delivery algorithms and marketing campaigns: we do it all in‑house. Our team consists of 85+ nationalities and we’re always looking for new talent. Ready for the ride?

Recruitment Process

1. CV screening
2. Phone screening
3. Online assessment
4. Interviews
5. Assessment day
6. Closing interview
7. Offer

Commitment to equal opportunities

Picnic is an equal opportunity employer—this means that all decisions regarding applications will be based on qualifications and merit. Applicants will be regarded independently of age, gender identity or expression, sexual orientation, ethnicity, skin color, civil status, religious beliefs, physical or mental disability, or any other factors protected by law.
At Picnic, we celebrate and value our differences and are committed to building a safe and inclusive working environment where everyone can be themselves.

Our Mentality

At Picnic, we build from scratch with an owner’s mindset. We dive into the unknown, taking end‑to‑end responsibility for every outcome, going the extra mile to tackle complex challenges. We turn insights into action, working as a team to get things done. We move fast, never compromising on quality or long‑term impact. With grit and commitment we build what has never been built before!