Service Designer - Dutch speaking

Picnic; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fresh Lunch, coffee, and snacks

Health insurance discount & bike plan

Learning & development opportunities

25 holidays and travel expenses covered

Job summary

A leading grocery delivery service in Amsterdam is seeking a Service Designer to enhance the customer experience. The role involves collaborating with various teams to shape how customers interact with grocery shopping. Ideally, candidates should have a relevant Master's degree and strong communication skills, along with fluency in Dutch and English. The position offers various employee perks including fresh meals, health insurance discounts, and professional development opportunities.

Qualifications

• 0-3 years of experience as Service Designer.
• Ability to reason on high level about various topics.
• Excellent communicator who can facilitate workshops.
• Affinity for or previous experience with digital design is a plus.

Responsibilities

• Shape customer experience for grocery shopping.
• Run service design and research activities.
• Develop and refine new concepts.
• Document research and present insights.

Skills

Service design

Communication

Flexibility

Creativity

Analytical skills

Agile methodologies

Fluency in Dutch

Fluency in English

Education

MSc. degree in Industrial Design, HCI or Product Design

Job description

Service Designer - Dutch speaking at Picnic

As a Service Designer at Picnic, you’ll shape how millions of families experience grocery shopping, from planning their groceries and weekly meals to cooking and enjoying healthy, delicious food together. You’ll work hand in hand with Product Owners, Designers, UX Researchers, Data Analysts, Engineers, and Business stakeholders to design every step of the customer journey.

You’ll spend half your time running service design and research activities such as customer interviews, journey mapping, and usability testing. The other half you’ll focus on turning those insights into solutions that drive real customer impact. By bringing everyone at Picnic closer to our customers, you’ll help create innovations that make everyday life simpler, healthier, and more sustainable.

Tricks of the trade

• Service design: Own the end-to-end customer experience and build deep customer understanding
• Testing & exploring: Develop, test, and refine new concepts that drive product and service initiatives
• Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week
• Share insights: Document research, present actionable insights to guide decision-making
• Customer focus: Be the face of Picnic and engage with customers
• Continuous improvement: Strive for continuous improvement to take our UX team to the next level

Your superpowers

• MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
• 0-3 years of experience as Service Designer
• Conceptual-analytical skills: able to understand complex flows, connect business and technical perspectives, and translate data into clear insights
• Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
• Excellent communicator: You know how to facilitate workshops with anyone and know how to present service insights succinctly
• Flexibility: Agile approach and ability to learn on the go
• Creativity: Outside-the-box thinking and passion for details
• Affinity for or previous experience with digital design is a plus
• Fluency in both Dutch and English. German and/or French are a plus

Picnic perks

• 🥗Fresh Lunch, coffee, and snacks
  Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
• 🚴🏼♂️Health insurance discount & bike plan
  We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate
• ✍🏼 Learning & development
  You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
• All the rest
  At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.