Service Delivery technician

Iron Mountain; Haarlem; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health & retirement plans

Descripción de la vacante

Iron Mountain in the Netherlands seeks a hands-on Service Delivery Technician, Data Centre to join our IMDC / Operations team. You will provide direct physical support for critical customer infrastructure and data centre operations, delivering essential hands-on technical solutions to keep equipment running reliably.

The role emphasizes safety, operational excellence, and cross-team collaboration; you will work in a fast-paced environment with shifts including nights and weekends, and

Formación

• Experience in a customer service or data center environment preferred.
• Strong organizational and prioritization skills with ability to manage tickets.
• Exceptional attention to detail and adherence to safety and processes.
• Basic English and German language skills preferred.

Responsabilidades

• Deliver hands-on hardware and cabling tasks, including racking server and network equipment with on-the-job training provided.
• Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift.
• Adhere to safety guidelines to protect the environment, teammates, and facility occupants.
• Handle inbound/outbound dock shipments, inventory management, packaging, and support recycling efforts.

Conocimientos

Customer service

Data center

Organization

Attention to detail

English

German

Descripción del empleo

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team.

As a key member of our critical environment team, you will act as the direct physical support for vital customer infrastructure and data centre operations. You’ll have the opportunity to deliver essential hands‑on technical solutions, ensuring our clients’ equipment operates seamlessly while building a rewarding career with a trusted global leader. In this role, your daily work directly safeguards the physical technology foundations that keep our customer operations running reliably.

What You’ll Do (Responsibilities)

In this role, you will:

• Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on-the-job training provided.
• Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift.
• Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants.
• Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Previous experience in a customer service or data center environment preferred.
• Strong organizational and prioritization skills with the ability to self‑manage ticket queues and multitask under minimal supervision.
• Exceptional attention to detail and a commitment to following established safety and operational processes.
• Basic English and German language skills preferred.

What We Offer (Benefits)

Shifts: Full-time shift position, including varied hours, nights, weekends, and public holidays with opportunities for overtime.

• Competitive compensation and benefits aligned with experience.
• Comprehensive health, wellness, and retirement plans.

Opportunities for continuous learning, skills development, and professional career growth within Iron Mountain.

Category: Operations Group