Data Center Service Technician — Hands-On & Impactful

Iron Mountain Incorporated; Haarlem; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Full-time shift

Competitive compensation

Health plans

Retirement plans

Learning opportunities

Job summary

Iron Mountain Incorporated in Haarlem seeks a hands-on Service Delivery Technician, Data Centre to join our IMDC Operations team. You will provide direct physical support for critical customer infrastructure, ensuring equipment runs reliably and safely.

The role involves varied shifts, including nights and weekends, with overtime opportunities and strong opportunities for skills development within a global leader. Fluent English is required; Dutch language skills are a plus.

Qualifications

• Experience in customer service or data center environment preferred.
• Ability to self-manage ticket queues and multitask.
• Attention to detail and adherence to safety/operational processes.
• Fluent English; Dutch language skills are a plus.

Responsibilities

• Deliver Smart Hands Support: perform physical hardware and cabling tasks with on-the-job training.
• Manage Service Requests: monitor and execute incoming tickets for installations, troubleshooting, escorting, and material handling.
• Maintain Operational Safety: adhere to process guidelines and safety codes to protect environment, teammates and occupants.
• Coordinate Shipments and Inventory: handle inbound/outbound dock shipments, inventory management and logistics support.

Skills

Customer service

Data center experience

Organizational skills

Attention to detail

Safety processes

English fluent

Dutch language skills (plus)

Job description

Iron Mountain Incorporated in Haarlem seeks a hands-on Service Delivery Technician, Data Centre to join our IMDC Operations team. You will provide direct physical support for critical customer infrastructure, ensuring equipment runs reliably and safely.

The role involves varied shifts, including nights and weekends, with overtime opportunities and strong opportunities for skills development within a global leader. Fluent English is required; Dutch language skills are a plus.