Data Centre Service Delivery Technician

Iron Mountain; Haarlem; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Career development

Job summary

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. You will act as direct physical support for critical customer infrastructure and data centre operations, delivering essential hands-on technical solutions to ensure equipment operates seamlessly.

The role involves managing service requests, maintaining safety standards, and coordinating shipments and inventory in a dynamic, 24/7 environment.

Qualifications

• Experience in customer service or data center environment preferred.
• Ability to self-manage ticket queues and multitask with minimal supervision.
• Commitment to safety and operational processes.

Responsibilities

• Deliver Smart Hands support: rack and install server and network equipment with on-the-job training.
• Manage service requests: monitor and execute tickets for installations, troubleshooting, and material handling.
• Maintain operational safety following process guidelines and codes.
• Coordinate shipments and inventory: handle inbound/outbound dock shipments and recycling efforts.

Skills

Customer service experience

Data center experience

Organizational skills

Attention to detail

Fluent English

Dutch language a plus

Job description

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data centre operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

About the Role

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. As a key member of our critical environment team, you will act as the direct physical support for vital customer infrastructure and data centre operations. You’ll have the opportunity to deliver essential hands‑on technical solutions, ensuring our clients' equipment operates seamlessly while building a rewarding career with a trusted global leader. In this role, your daily work directly safeguards the physical technology foundations that keep our customer operations running reliably.

Responsibilities

What You’ll Do (Responsibilities)

• Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on‑the‑job training provided.
• Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift.
• Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants.
• Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts.

Qualifications

Requisition: J0107504

Required Skills

What You’ll Bring (Skills & Qualifications)

• The ideal candidate will have: Previous experience in a customer service or data center environment preferred.
• Strong organizational and prioritization skills with the ability to self‑manage ticket queues and multitask under minimal supervision.
• Exceptional attention to detail and a commitment to following established safety and operational processes.
• Fluent English required and Dutch language skills a plus.

Preferred Skills

• Previous experience in a customer service or data center environment preferred.
• Dutch language skills a plus.

Pay range and compensation package

What We Offer (Benefits)

• Shifts: Full‑time shift position, including varied hours, nights, weekends, and public holidays with opportunities for overtime.
• Competitive compensation and benefits aligned with experience.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning, skills development, and professional career growth within Iron Mountain.

Equal Opportunity Statement

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement