Data Centre Service Delivery Technician

Iron Mountain Incorporated; Haarlem; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Full-time shift

Competitive compensation

Health plans

Retirement plans

Learning opportunities

Résumé du poste

Iron Mountain Incorporated in Haarlem seeks a hands-on Service Delivery Technician, Data Centre to join our IMDC Operations team. You will provide direct physical support for critical customer infrastructure, ensuring equipment runs reliably and safely.

The role involves varied shifts, including nights and weekends, with overtime opportunities and strong opportunities for skills development within a global leader. Fluent English is required; Dutch language skills are a plus.

Qualifications

• Experience in customer service or data center environment preferred.
• Ability to self-manage ticket queues and multitask.
• Attention to detail and adherence to safety/operational processes.
• Fluent English; Dutch language skills are a plus.

Responsabilités

• Deliver Smart Hands Support: perform physical hardware and cabling tasks with on-the-job training.
• Manage Service Requests: monitor and execute incoming tickets for installations, troubleshooting, escorting, and material handling.
• Maintain Operational Safety: adhere to process guidelines and safety codes to protect environment, teammates and occupants.
• Coordinate Shipments and Inventory: handle inbound/outbound dock shipments, inventory management and logistics support.

Connaissances

Customer service

Data center experience

Organizational skills

Attention to detail

Safety processes

English fluent

Dutch language skills (plus)

Description du poste

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. As a key member of our critical environment team, you will act as the direct physical support for vital customer infrastructure and data centre operations. You’ll have the opportunity to deliver essential hands-on technical solutions, ensuring our clients’ equipment operates seamlessly while building a rewarding career with a trusted global leader. In this role, your daily work directly safeguards the physical technology foundations that keep our customer operations running reliably.

What You’ll Do (Responsibilities)

In this role, you will:

• Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on-the-job training provided.
• Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift.
• Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants.
• Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Previous experience in a customer service or data center environment preferred.
• Strong organizational and prioritization skills with the ability to self-manage ticket queues and multitask under minimal supervision.
• Exceptional attention to detail and a commitment to following established safety and operational processes.
• Fluent English required and Dutch language skills a plus.

What We Offer (Benefits)

• Shifts: Full-time shift position, including varied hours, nights, weekends, and public holidays with opportunities for overtime.
• Competitive compensation and benefits aligned with experience.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning, skills development, and professional career growth within Iron Mountain.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.