Hands-On Data Centre Technician — Service & Reliability

Iron Mountain; Haarlem; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Career development

Job summary

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. You will act as direct physical support for critical customer infrastructure and data centre operations, delivering essential hands-on technical solutions to ensure equipment operates seamlessly.

The role involves managing service requests, maintaining safety standards, and coordinating shipments and inventory in a dynamic, 24/7 environment.

Qualifications

• Experience in customer service or data center environment preferred.
• Ability to self-manage ticket queues and multitask with minimal supervision.
• Commitment to safety and operational processes.

Responsibilities

• Deliver Smart Hands support: rack and install server and network equipment with on-the-job training.
• Manage service requests: monitor and execute tickets for installations, troubleshooting, and material handling.
• Maintain operational safety following process guidelines and codes.
• Coordinate shipments and inventory: handle inbound/outbound dock shipments and recycling efforts.

Skills

Customer service experience

Data center experience

Organizational skills

Attention to detail

Fluent English

Dutch language a plus

Job description

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. You will act as direct physical support for critical customer infrastructure and data centre operations, delivering essential hands-on technical solutions to ensure equipment operates seamlessly.

The role involves managing service requests, maintaining safety standards, and coordinating shipments and inventory in a dynamic, 24/7 environment.