Service Coordinator | Planning | Maritime

Resolvo Engineering B.V.; Schiedam; Hybride; EUR 50 000 - 54 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Hybrid working after onboarding

Informal team culture

High level of responsibility

Personal and professional development

Résumé du poste

Resolvo Engineering B.V. is seeking an experienced Service Coordinator to organize technical service activities, coordinate engineers and maintain an overview in a dynamic international maritime environment.

Based in Rotterdam, you will coordinate service for worldwide projects and support the service team. You will plan and follow up on service activities, act as main contact for customers, prepare quotations, support engineers with briefs and documentation, monitor hours and costs, and track

Qualifications

• Bachelor's or Master's degree in Engineering or related technical field.
• Experience in service coordination or a similar role.
• Experience in the maritime or offshore industry is a strong advantage.
• Experience with planning, coordinating and delegating activities.
• Understanding of technical service operations.
• Experience with monitoring hours, costs and service performance.
• Strong communication and organizational skills.
• Proactive, hands-on attitude and solution-oriented mindset.
• Excellent English communication skills; Dutch not required.

Responsabilités

• Plan, coordinate and follow up on service activities.
• Act as the main point of contact for customers regarding service matters.
• Handle service requests and the service hotline.
• Prepare quotations for service activities.
• Support service engineers with job briefings, debriefings and documentation.
• Delegate tasks and monitor progress.
• Support sales and project teams with service contracts.
• Monitor working hours, costs and invoicing.
• Track service performance, KPIs and project targets.
• Analyze service data and identify areas for improvement.

Connaissances

Organizational skills

Customer-focused mindset

English proficiency

Proactive attitude

Attention to detail

Formation

Bachelor's or Master's degree in Engineering or related field

Description du poste

For an international company operating in the maritime industry, we are looking for an experienced Service Coordinator who enjoys organizing technical service activities, coordinating engineers and maintaining an overview in a dynamic international environment.

You will join an international organization specializing in lifting and handling solutions and life-saving equipment for the maritime industry. From its location in Schiedam, service activities are coordinated for customers and projects worldwide.

The company is growing and expanding its service operations. You will play an important role in ensuring that service activities run smoothly, customers receive the right support and engineers have everything they need to perform their work.

What will you do?

As a Service Coordinator, you are responsible for coordinating and organizing service activities. You work closely with the Service Manager, service engineers, customers and internal departments.

Your responsibilities include:

• Planning, coordinating and following up on service activities

• Acting as the main point of contact for customers regarding service-related matters

• Handling service requests and the service hotline

• Preparing quotations for service activities

• Supporting service engineers with job briefings, debriefings and documentation

• Delegating tasks and monitoring progress

• Supporting sales and project teams with service contracts

• Monitoring working hours, costs and invoicing

• Tracking service performance, KPIs and project targets

• Analysing service data and identifying areas for improvement

Who are you?

We are looking for someone with experience in a technical or service-oriented environment who combines strong organizational skills with a customer-focused mindset.

You bring:

• A Bachelor's or Master's degree, preferably in Engineering or a related technical field

• Experience in service coordination or a similar coordinating role

• Experience within the maritime or offshore industry is a strong advantage

• Experience with planning, coordinating and delegating activities

• A good understanding of technical service operations

• Experience with monitoring hours, costs and service performance

• Strong communication and organizational skills

• A proactive, hands-on and solution-oriented attitude

• Excellent English communication skills, both written and spoken; Dutch is not required

You are independent, structured and able to switch quickly between different tasks. You enjoy working with customers and engineers and know how to keep operations running smoothly.

What do we offer?

• €50,000 – €54,000 gross annual salary, including 8% holiday allowance

• An interesting and challenging position within an international organization

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• Flexible working hours

• Hybrid working possibilities after the onboarding period

• A friendly team with an informal company culture and open-door policy

• A high level of responsibility and independence

• Opportunities for personal and professional development

• Working in an international environment with worldwide projects

Your working environment

You will work at the company's office in Rotterdam, where international service activities for the maritime industry are coordinated.

It is a growing service department where teamwork, customer satisfaction and technical quality are key.

Location

Rotterdam

More information?

Would you like to know more or apply directly? For further information about this vacancy or other opportunities, please contact Ronaldo on #removed# or send an email to #removed#.