Service Coordinator — Customer Success & Operations Lead

Kibbi Technologies Inc.; Netherlands; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid time off

Job summary

Motion Industries seeks a Service Coordinator to determine and meet customer expectations under supervision. The role involves coordinating orders, data gathering for quotes, and driving process improvements with a focus on customer satisfaction and timely delivery.

The position requires strong communication, multi-tasking, and negotiation abilities, along with reliable attention to detail. Industry experience and a commitment to excellent service are essential for success.

Qualifications

• High school diploma or GED is typically required.
• Three to five years of related experience or an equivalent combination.

Responsibilities

• Place customer orders via multiple channels (phone, fax, email, walk-in).
• Collect data from technicians to quote customers.
• Influence gross profit through pricing within parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Expedite backorders and prepare orders for shipment.
• Source products from various inventories or suppliers.
• Schedule Service Technicians’ time.
• Determine cost effective shipping methods for orders.
• Handle customer returns if needed.
• Track and schedule service orders.
• Respond to customer inquiries, provide quotes, and enter orders.

Skills

Excellent communication

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Reliability

Attention to detail

Education

High school diploma or GED

Job description

Motion Industries seeks a Service Coordinator to determine and meet customer expectations under supervision. The role involves coordinating orders, data gathering for quotes, and driving process improvements with a focus on customer satisfaction and timely delivery.

The position requires strong communication, multi-tasking, and negotiation abilities, along with reliable attention to detail. Industry experience and a commitment to excellent service are essential for success.