Service Coordinator

Kibbi Technologies Inc.; Netherlands; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid time off

Job summary

Motion Industries seeks a Service Coordinator to determine and meet customer expectations under supervision. The role involves coordinating orders, data gathering for quotes, and driving process improvements with a focus on customer satisfaction and timely delivery.

The position requires strong communication, multi-tasking, and negotiation abilities, along with reliable attention to detail. Industry experience and a commitment to excellent service are essential for success.

Qualifications

• High school diploma or GED is typically required.
• Three to five years of related experience or an equivalent combination.

Responsibilities

• Place customer orders via multiple channels (phone, fax, email, walk-in).
• Collect data from technicians to quote customers.
• Influence gross profit through pricing within parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Expedite backorders and prepare orders for shipment.
• Source products from various inventories or suppliers.
• Schedule Service Technicians’ time.
• Determine cost effective shipping methods for orders.
• Handle customer returns if needed.
• Track and schedule service orders.
• Respond to customer inquiries, provide quotes, and enter orders.

Skills

Excellent communication

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Reliability

Attention to detail

Education

High school diploma or GED

Job description

Summary

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician’s time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

Education & Experience

• Typically requires a high school diploma or GED
• Three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

Company Information

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

Equality Policy

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.