Customer Service Coordinator

Bakon Bakkerijmachines Holland; Netherlands; On-site; EUR 35,000 - 50,000; Full time

Job summary

Bakon Bakkerijmachines Holland is seeking a Customer Service Coordinator to improve service responsiveness and support growth from Goes, Netherlands. You will manage orders, coordinate service visits, and maintain reliable data across service activities.

The ideal candidate brings strong organizational skills, experience in customer service or administration, and clear communication abilities. Fluency in Dutch and English is essential. Join a supportive team in a growing international SME business where your work will visibly impact customer experience.

Qualifications

• Vocational or higher professional education in customer service or related field.
• Experience in service coordination or a similar operational environment.
• Strong organizational skills to manage priorities and details.

Responsibilities

• Coordinate service and maintenance visits and manage customer orders.
• Prepare job documentation and maintain reliable data.
• Handle customer inquiries and improve service responsiveness.

Skills

Organizational skills

Customer service

Communication skills

Proficiency in Microsoft Office

Fluency in Dutch and English

Education

Vocational or higher professional education

Job description

As a Customer Service Coordinator, you’ll help Bakon, a Coperion brand – part of Hillenbrand, strengthen customer responsiveness and support the growth of our Services activity from Goes, the Netherlands, with occasional remote work possible.

WHAT YOU’LL DO

You’ll coordinate service and maintenance visits, prepare job documentation in internal systems, and keep service activity organized so technicians and customers stay aligned. You’ll manage customer orders, quotations, order confirmations, shipping and export documentation, transport coordination, and supplier and customer invoicing related to service activities with accuracy and timely follow-through. You’ll handle customer inquiries and support daily coordination across service, planning, purchasing, and customer‑facing activities to improve responsiveness and support the growth of our Services business. You’ll maintain complete and reliable data across orders, service activities, and administrative records so follow‑up and internal communication stay dependable.

TEAM

You’ll join a small, pragmatic and close‑knit team where people help each other and communicate directly. You’ll work daily with planning, purchasing, and customer support, and support teams – both locally and internationally – in an open and down‑to‑earth atmosphere.

THE EXPERIENCE, SKILLS, AND ABILITIES NEEDED

To succeed in this role, you’ll bring structure, responsiveness, and a practical customer‑focused mindset: Vocational or higher professional education, or equivalent experience, in customer service, administration, sales support, business support, or a related field. Experience in customer service, sales support, administration, service coordination, logistics, or a similar operational environment, ideally in a technical or industrial setting. Strong organizational skills, with the ability to manage priorities, keep track of details, and follow through on day‑to‑day actions. Comfortable working with business systems and daily Microsoft Office tools, especially Word, Excel, and Outlook. Clear and professional communication skills, with the ability to work effectively with customers and internal teams across functions. Fluent in Dutch and English, both of which are essential in daily work. Accurate and reliable when handling orders, quotations, invoices, shipping documentation, and service‑related administrative records. A hands‑on, proactive, and team‑oriented approach, with the flexibility to adapt quickly and the ownership to keep things moving.

If you want to join a practical and supportive team in a growing international business with a strong SME culture, where your work will have visible impact on customer experience, daily execution, and the growth of our Services business, we’d like to hear from you.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".