Service Coordinator

Avantor Sciences; Boxmeer; On-site; EUR 35,000 - 52,000; Full time

Job summary

Avantor Sciences is seeking a proactive Service Coordination professional to support our operations team by keeping administrative processes aligned with our Quality Management System. You will use our TDM system and drive KPIs at both departmental and individual levels to uphold service excellence.

You will plan and deploy technicians efficiently, draw up quotations and contracts, and manage purchasing and administrative tasks.

Qualifications

• MBO 4 / HBO level education in a relevant field.
• Experience in a service company.
• ERP system knowledge is an advantage.
• Experience in a similar role is an advantage.
• Clear and effective communication with customers, technicians, and stakeholders.
• Strong problem-solving and organizational skills.
• Customer oriented with the ability to work under pressure.
• Technical background may be required depending on sector.
• Team-oriented with collaborative mindset.

Responsibilities

• Schedule and dispatch technicians for installations, repairs, and maintenance.
• Prepare quotes for services and parts, and draft service contracts with clients.
• Source parts and purchase materials for service tasks.
• Maintain records of service calls, work orders, and customer interactions.
• Handle invoicing, payments, and related administrative tasks.
• Coordinate maintenance, validation, and calibration to meet regulatory standards.
• Respond to customer inquiries and service requests.

Skills

Communication

Problem-solving

Organizational skills

Customer orientation

Teamwork

Stress resistance

Education

MBO 4 / HBO level

Tools

ERP system

Job description

As Coordinator Services, you will play a key role in supporting our operational team by ensuring all administrative processes are managed efficiently and in line with our Quality Management System. This position requires a proactive mindset, strong organizational skills, and a customer-focused approach. By actively leveraging our TDM system and contributing to both departmental and individual KPIs, you will help drive operational excellence and support the achievement of our company goals.

Planning and Deploying Technicians Efficiently:

• Scheduling and dispatching technicians for installations, repairs, and maintenance.
• Ensuring optimal use of technician time and resources to meet service demands.

Drawing Up Quotations and Contracts:

• Preparing detailed quotations for services and parts.
• Drafting and managing service contracts with clients, ensuring all terms and conditions are clear and agreed upon.

Purchasing Parts, Materials, and Services:

• Sourcing and purchasing necessary parts and materials for service tasks.
• Managing relationships with suppliers to ensure timely and cost-effective procurement.

Processing and Handling the Administration:

• Maintaining accurate records of service calls, work orders, and customer interactions.
• Handling invoicing, payments, and other administrative tasks related to service delivery.
• Responding to customer inquiries and requests for service.
• Scheduling and coordinating maintenance, validation, and calibration services to ensure equipment is functioning correctly and meets regulatory standards.

• Required education level: MBO 4 / HBO work- and thinking level in relevant field
• Experience within a service company
• Knowledge of ERP system is an advantage.
• Experience in similar role is an advantage.
• Communication skills: The ability to communicate clearly and effectively with customers, technicians, and other stakeholders is crucial.
• Problem-solving ability: Quickly and efficiently identifying and solving problems is essential to keep services running smoothly.
• Organizational skills: Coordinating various tasks and managing time and resources requires strong organizational skills.
• Customer orientation: A service coordinator must always prioritize the needs and satisfaction of the customer.
• Technical knowledge: Depending on the sector, a good technical background may be necessary to understand the nature of problems and solutions.
• Stress resistance: The ability to work under pressure and remain calm in stressful situations is important.
• Teamwork: Collaborating with different teams and fostering a good working atmosphere is a key competency.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.