Senior Technical Support Engineer ESS

Alfen; Almere; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

27 vacation days + 13 ADV days

Possibility to work hybrid

Company car, phone, and laptop

Online learning platform access

Sports activities and fitness programs

Excellent pension scheme

Travel allowance of €0.23 per km

Job summary

Join Alfen as a Senior Technical Support Engineer in Almere, Netherlands. In this pivotal role, you will optimize the performance of our Energy Storage Systems (ESS) while providing essential technical support to international customers.

You will monitor system performance, resolve operational issues, and ensure compliance with safety guidelines. The position includes a competitive salary, 27 vacation days, hybrid work options, and access to a free online learning platform.

Qualifications

• Bachelor’s degree in a relevant electrical engineering field.
• Strong knowledge of SCADA and/or PLC control systems.
• Excellent command of English, both written and spoken.
• Willingness to work evening shifts and participate in on-call duties.
• Structured and results-oriented work approach.

Responsibilities

• Provide technical support via phone and email on operational issues.
• Act as the primary point of contact for customers.
• Monitor all BESS assets to ensure optimal performance.
• Perform remote troubleshooting and alarm analysis.
• Log and manage incidents and service requests.

Skills

Customer focus

Analytical thinking

Strong communication skills

Knowledge of SCADA and/or PLC control systems

Education

Bachelor's degree in energy technology, sustainable energy or related field

Job description

Join Alfen as a Senior Technical Support Engineer in our Field & Support team. Optimize the performance of our ESS systems and provide essential technical support to international customers. Grow your career while contributing to a more sustainable energy future.

What will you do?

As a Senior Technical Support Engineer, you play a key role in monitoring and improving the performance of our ESS installations in the Netherlands, the United Kingdom and Scandinavia. From our modern control room, you monitor system performance, resolve issues remotely and support customers with operational questions. Your expertise helps prevent disruptions, maximize uptime and improve the operational efficiency of our energy storage systems.

Your Main Tasks And Responsibilities

• Providing technical support via phone and email on operational issues.
• Acting as the primary point of contact for customers.
• Proactively and reactively monitoring all BESS assets to ensure optimal performance.
• Performing remote troubleshooting and alarm analysis.
• Logging and managing incidents and service requests in the ticketing system.
• Analyzing system performance using SCADA systems.
• Preparing service assignments for out‑of‑hours interventions.
• Accurately documenting service activities and reports.
• Informing customers about updates, incidents and progress.
• Ensuring compliance with safety and quality guidelines.
• Improving system performance through gap analyses and evaluation of response times.
• Managing SLAs, maintaining availability logs and reporting special events.
• Implementing remote software updates in alignment with customers and software specialists.

Who are we looking for?

We are seeking a motivated, customer‑focused, and technically skilled professional with an electrical engineering bachelor’s background. You thrive in a dynamic 24/7 operational environment, are resilient under pressure, and are willing to work in shifts and on‑call rotations. You also bring the following skills:

• A bachelor’s degree in energy technology, sustainable energy or a related electrical engineering field.
• Strong knowledge of SCADA and/or PLC control systems.
• Excellent command of English, both written and spoken.
• Willingness to work evening shifts and participate in on‑call duties.
• A structured, results‑oriented and hands‑on work approach.
• Customer focus, analytical thinking and strong communication skills.

What do we offer?

Role

At Alfen, you take on an independent, challenging role within a company that leads the energy transition. You’ll have plenty of room for initiative, new ideas and personal development — all within an innovative and supportive environment. We offer:

• A competitive salary aligned with the CAO Metalektro.
• 27 vacation days + 13 ADV days per year, with the option to sell up to 10 vacation days.
• The possibility to work hybrid (up to 2 days per week for a 40‑hour contract).
• A company car, phone and laptop.
• Free and unlimited access to our online learning platform.
• Social activities organised by AlFun and Young Alfen.
• Free sports activities through Alfen, including the Alfen Fitness Sportlab, marathons and sports tournaments.
• An excellent pension scheme via PME, with Alfen covering more than half of the contribution.
• A travel allowance of €0.23 per km, up to 50 km one way.

Where will you work?

At Alfen, you work at the heart of the energy transition. With our in‑house developed products and extensive system integration expertise, we build the electricity grid of the future — sustainable, reliable and innovative. As a fast‑growing international company, we invest heavily in both technology and people.

Field & Support Team

Our team focuses on increasing operational efficiency, providing technical support and driving continuous process improvements — all essential for the success of our ESS projects.

Please note: A reference check, screening and Certificate of Good Conduct (VOG) may be part of the selection procedure. Applications are reviewed continuously, and the vacancy may close once a suitable candidate is found.