Technical Support Engineer EVCE

Alfen; Almere; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Market-based salary

27 vacation days + 13 ADV days

Company laptop

Free access to online learning

Physical and mental health activities

Pension contributions

Travel allowance of €0.23 per km

Job summary

A sustainable energy company is seeking a Technical Support Engineer to enhance electric vehicle charging solutions. Responsibilities include diagnosing issues, supporting technicians, and ensuring optimal customer support. Ideal candidates have experience in technical support, a background in engineering, and fluency in Dutch and English. Join us to contribute to sustainability and innovation in the energy sector.

Qualifications

• At least a completed secondary vocational education (MBO level 4), preferably in electrical engineering, IT, or mechatronics.
• A minimum of 2 years of relevant experience in a similar role.
• Excellent command of Dutch and English, both written and spoken. Proficiency in German is a plus.
• Excellent command of Dutch and English; German a plus.

Responsibilities

• Respond to and log technical support requests from customers, installers, and internal colleagues.
• Diagnose and resolve issues remotely.
• Support technicians with solving technical problems and creating work orders.
• Identify recurring issues and contribute to structural solutions.

Skills

Effective communication

Problem-solving

Technical troubleshooting

Analytical skills

Education

MBO level 4 in electrical engineering, IT, or mechatronics

Job description

Overview

Would you like to put your technical skills to use for smart charging solutions while contributing to a more sustainable world? Then this position as a Technical Support Engineer at Alfen might be just right for you!

As a Technical Support Engineer at Alfen, you are a key player in supporting and improving our electric vehicle charging solutions. You ensure our customers and technicians receive optimal support during the installation, use, and repair of our charging stations. This includes analysing and resolving technical issues, improving support processes, and sharing knowledge with colleagues and partners. You will work closely with technical specialists and Field Service Partners to ensure that our EVCE products operate reliably and are ready for the future. From assisting with firmware updates to analysing data files: your work makes a difference in the reliability and user-friendliness of our charging technology. Thanks to your efforts, our smart charging stations across Europe continue to support the energy transition — and you help make electric driving even more accessible every day.

Key tasks and responsibilities

• Responding to and logging technical support requests from customers, installers, and internal colleagues.
• Diagnosing and resolving issues remotely (remote troubleshooting).
• Identifying recurring issues and contributing to structural solutions.
• Supporting technicians with solving technical problems and creating work orders.

What do we ask of you?

We’re looking for a hands-on, structured, and results-driven technical support professional. Someone who communicates effectively at all levels and builds support for your solutions and ideas. In addition, you have:

• At least a completed secondary vocational education (MBO level 4), preferably in electrical engineering, IT, or mechatronics.
• A minimum of 2 years of relevant experience in a similar role.
• Availability for at least 32 hours per week.
• Excellent command of Dutch and English, both written and spoken. Proficiency in German is a plus.

What do we offer?

At Alfen, we offer our employees a responsible and independent position with plenty of room for initiative, innovation, and personal input. We also provide:

• A market-based salary aligned with the Metalektro collective labour agreement.
• 27 vacation days + 13 ADV days annually, with the option to sell up to 10 vacation days.
• A company laptop.
• Free and unlimited access to our online learning environment.
• Dedicated and friendly colleagues, plus social events organised by our AlFun and Young Alfen employee associations.
• Free physical and mental health activities through Alfen, such as our Fitness Sportlab, participation in marathons, and tournaments.
• Pension contributions through PME Pensioenfonds — with Alfen covering more than half of the premium.
• Travel allowance of €0.23 per km, up to a maximum of 50 km one-way.

Where will you be working?

At Alfen, you\'re part of a company at the core of the energy transition. With a broad portfolio of in-house developed products and our expertise as a system integrator, we are building the electricity grid of the future: reliable, sustainable, and innovative. Alfen is the place for those who thrive on innovation and growth. As a rapidly growing international organisation in the sustainable energy sector, we’re committed to advancing our products and our people.

About the Service Department

Our service department is focused on optimising operational processes and providing technical support. The team works on various aspects of field support — from process improvements to internal coordination — to ensure our services are delivered effectively and efficiently.

Interested?

If this position appeals to you, you can apply directly using the “Apply now” button.

Your application is an important step towards a future at Alfen. Would you like to know what to expect from our recruitment process? Click here.

Please note

A reference check, screening, and a Certificate of Good Conduct may be part of the selection procedure. Applications are reviewed continuously, and the vacancy may close earlier if a suitable candidate is found. We do not appreciate unsolicited offers from recruitment agencies in response to this vacancy.