Senior Technical Service Engineer

MacDermid Alpha Electronics Solutions; Rijssen; On-site; EUR 55,000 - 85,000; Full time

Job summary

MacDermid Alpha Electronics Solutions, a division of Element Solutions Inc., seeks a Technical Service Engineer to provide hands-on technical support to key customers. You will troubleshoot, advise on product applications, and deliver on-site trials and training to drive customer success and product adoption.

The role requires strong knowledge of specialty chemicals, excellent communication, and the ability to work across R&D, manufacturing and sales teams to deliver tailored solutions.

Qualifications

• Strong knowledge of specialty chemicals, formulations and application processes.
• Excellent problem solving and analytical thinking with a data-driven approach.
• Clear and effective communication with customers and cross-functional teams.
• Ability to manage technical projects and trials from start to finish.

Responsibilities

• Provide technical assistance to key customers, including troubleshooting and product recommendations.
• Serve as a subject matter expert on product portfolio and applications in customer processes.
• Conduct on-site field visits to support product trials, installations and performance evaluations.
• Diagnose technical issues and collaborate with R&D and manufacturing to deliver solutions.
• Deliver technical presentations and training sessions for customers and internal teams.
• Collect and analyze performance data to optimize product usage and identify improvements.
• Collaborate with Sales, Marketing, and Technical teams to develop tailored solutions.
• Prepare detailed reports on trials, findings and recommendations.

Skills

Technical expertise

Problem solving

Communication

Project management

Data analysis

Digital literacy

Tools

CRM systems

Technical documentation tools

Microsoft Office

Job description

Business Unit: MAES
Division: Advanced Interconnect Solutions - Circuitry Soluti

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

What will you be doing?

• Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
• Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
• Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
• Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
• Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
• Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
• Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
• Documentation: Prepare detailed reports on trials, technical findings, and recommendations.

Who are You?

• Customer-Centric: You are committed to understanding customer needs and delivering value-added solutions.
• Analytical Thinker: You approach technical challenges logically and make data-driven decisions.
• Clear Communicator: You can explain complex technical concepts in a way that is easy to understand.
• Collaborative: You work effectively across teams and build strong relationships internally and externally.
• Adaptable: You thrive in a dynamic environment and can manage multiple priorities.

What competencies will you need?

• Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
• Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
• Project Management: Ability to manage technical projects and trials from start to finish.
• Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
• Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.