Senior Spares Account Manager — Key Accounts Growth

ASM International N.V.; Almere; On-site; EUR 120,000 - 180,000; Full time

Job summary

ASM International in Almere, Netherlands, seeks a Senior Manager for Spares Account Management to lead key customer relationships, drive revenue growth, and align spare parts strategy with operations and supply chain. The role interfaces with buyers, logistics, planning, and service operations.

You will guide a team, manage performance, and ensure on-time delivery while optimizing inventory turns and service levels. Travel up to 50% is required.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Supply Chain, Operations, or related field.
• 10+ years of account management, customer success, sales, operations, or strategic relationship management experience, including experience leading or mentoring teams.
• Experience managing large, complex, or enterprise-level customer accounts.
• Strong business acumen and commercial management skills.
• Excellent communication and presentation skills.
• Ability to influence stakeholders at all organizational levels.
• Demonstrated people leadership experience, including coaching, performance management, expectation setting, and team development.
• Proven ability to lead cross-functional teams, influence senior stakeholders, and drive accountability across complex customer and operational environments.
• Proficiency in CRM systems, Power BI, and Microsoft Office Suite.
• Travel to customer sites up to 50% of the time.

Responsibilities

• Serve as the primary contact for assigned key accounts regarding spare parts requirements.
• Build and maintain strong customer relationships to enhance satisfaction and long-term partnerships.
• Conduct regular business reviews with customers.
• Manage customer expectations related to delivery, inventory availability, and service levels.
• Proactively identify and resolve customer issues and escalations.
• Maintain and optimize consignment and billable spare parts inventory and monitor stock levels.
• Develop and maintain demand forecasts for various spare parts categories.
• Coordinate actions to resolve supply constraints and expedite critical orders.
• Lead, coach, and mentor account management team members to improve performance and development.
• Own and report performance metrics for assigned accounts and drive improvements in KPIs.

Skills

Leadership

Cross-functional collaboration

Strategic relationship management

Communication

Analytical thinking

Education

Bachelor's degree in Business, Sales, Marketing, Supply Chain, Operations, or related field

Tools

CRM systems

Power BI

Microsoft Office Suite

Job description

ASM International in Almere, Netherlands, seeks a Senior Manager for Spares Account Management to lead key customer relationships, drive revenue growth, and align spare parts strategy with operations and supply chain. The role interfaces with buyers, logistics, planning, and service operations.

You will guide a team, manage performance, and ensure on-time delivery while optimizing inventory turns and service levels. Travel up to 50% is required.