Senior SMB Customer Success Manager – Netherlands (Hybrid)

Geotab; Amsterdam; Hybrid; EUR 80,000 - 105,000; Full time

Job summary

Geotab, a global IoT leader, is seeking a Senior Customer Success Manager (CSM) for the SMB segment in the Netherlands. You will own a portfolio of SMB customers, driving value through proactive guidance, adoption, and cross-functional collaboration to accelerate time-to-value and retention.

In this hybrid role based in Amsterdam, you will lead onboarding, health checks, and renewal discussions, leveraging data and AI-enabled analytics to prioritize outreach and growth opportunities.

Qualifications

• A business degree and/or relevant experience in Customer Success or Account Management with a proven track record of retention and growth.
• Experience in IoT, telematics, B2B SaaS, or related tech environment preferred.
• Fluent written and verbal English and Dutch mandatory; strong communication and presentation skills.
• Renewals, contract/price discussions, upsell/cross-sell in partnership with Sales; pricing/contract impact on profitability.
• Organized, methodical, proactive, customer-centric with a growth mindset and openness to feedback.

Responsibilities

• Own the customer lifecycle for an SMB portfolio from onboarding through renewal and expansion.
• Define success plans using customer data to accelerate time-to-value and ongoing value realization.
• Lead onboarding, enablement, reviews, and health checks for SMB customers.
• Monitor health signals, mitigate churn risks, and enact targeted interventions to improve retention.
• Own renewals pipeline and collaborate with Sales on upsell, cross-sell, and account growth opportunities.

Skills

Customer Success

Account Management

Renewals

Cross-functional collaboration

Dutch language

English language

Education

Business degree

Job description

Geotab, a global IoT leader, is seeking a Senior Customer Success Manager (CSM) for the SMB segment in the Netherlands. You will own a portfolio of SMB customers, driving value through proactive guidance, adoption, and cross-functional collaboration to accelerate time-to-value and retention.

In this hybrid role based in Amsterdam, you will lead onboarding, health checks, and renewal discussions, leveraging data and AI-enabled analytics to prioritize outreach and growth opportunities.