Senior ServiceNow Forward-Deployed Architect (Europe)

iconica SA; Netherlands; Remote; EUR 110,000 - 180,000; Full time

Job summary

iconica SA seeks a ServiceNow Forward Deployed Architect Europe to lead architecture across ITSM, ITOM, CSM, HRSD, SecOps, App Engine, and AI layers. The role requires translating business priorities into a multi-module platform vision, shaping roadmaps, and ensuring governance scales across the European estate.

You will collaborate with co-founders and senior leaders to ensure architect-first delivery on engagements, focusing on business outcomes and sustainable design across the ServiceNow

Qualifications

• 10+ years hands-on ServiceNow platform experience and complex multi-module implementations.
• Ability to translate business needs into platform design and outcomes.
• Strong governance skills: decision records, standards, debt management.

Responsibilities

• Define platform vision and intent in business terms.
• Shape strategic roadmaps with sequencing, dependencies, and resource planning.
• Own governance and architecture with design standards and scalable decision frameworks.
• Manage technical debt and keep architecture aligned with strategic goals.
• Run Platform Health Reviews to catch misalignment early.
• Define interaction models among sponsors, product owners, and architects.

Skills

ServiceNow

Platform architecture

Governance

ITSM/ITOM/CSM

Stakeholder comms

Job description

iconica SA seeks a ServiceNow Forward Deployed Architect Europe to lead architecture across ITSM, ITOM, CSM, HRSD, SecOps, App Engine, and AI layers. The role requires translating business priorities into a multi-module platform vision, shaping roadmaps, and ensuring governance scales across the European estate.

You will collaborate with co-founders and senior leaders to ensure architect-first delivery on engagements, focusing on business outcomes and sustainable design across the ServiceNow