Senior Service Designer

Essense; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Office near Amsterdam Amstel

Home working desk provided

Travel allowance

Team events

Personal development

Essense Day

Job summary

Essense in Amsterdam seeks a Senior Service Designer to map insights across customer experience, translate insights into opportunities, and co-create service concepts with stakeholders. You will orchestrate backstage processes and hand over to UX/UI designers, facilitating workshops and guiding projects with leadership and empathy.

The role requires 6+ years in service design, a strong portfolio, and the ability to advise clients on the best approach.

Qualifications

• Bachelor or Master in Service, Industrial or Interaction Design.
• 6+ years of relevant work experience, preferably at an agency.
• Passion for making complex situations insightful.
• Analytical and creative with empathic ability and strong communication.
• Experience applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints.
• Strong portfolio showing work and results across projects.
• Ability to provide pro-active advice on optimal approaches to goals.
• Capability to plan, manage and execute service design projects, including leadership and stakeholder management.

Responsibilities

• Map insights and foresight across the customer experience.
• Make complex information transparent and visual across the client organisation.
• Translate insights into opportunities, concepts and solutions.
• Co-create with stakeholders to shape propositions and service concepts.
• Orchestrate backstage processes and frontstage touchpoints for end-to-end service experience.
• Ensure smooth handover of concepts to UX/UI designers.
• Facilitate workshops and co-creation sessions.
• Act as thought partner for client with curiosity and CX market awareness.
• Inspire colleagues and advance Essense and clients through craft and vision.

Skills

Analytics

Creativity

Empathy

Communication

Stakeholder management

Leadership

Education

Bachelor or Master in Service/Industrial/Interaction Design

Job description

At Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process.

What will you do?

• Map insights and foresight across the customer experience
• Make complex information transparent and visual across the client organisation
• Translate insights into opportunities, concepts and solutions
• Co-create with stakeholders across the client’s business to shape propositions and service concepts
• Orchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experience
• Ensure smooth handover of concepts to UX/UI designers who take them further
• Facilitate workshops and co-creation sessions (content + logistics)
• Act as a thought partner for the client, bringing curiosity and CX market awareness
• Inspire colleagues and share knowledge; help advance Essense and our clients through craft and vision

What do you bring?

• You have a Bachelor or Master degree in Service, Industrial or Interaction Design.
• At least 6 years of relevant work experience, preferably at an agency
• A passion for making complex situations / information insightful
• Analytical ánd creative, with empathic ability and strong communication skills
• Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
• A strong portfolio that shows your work and results from a range of projects
• You can give clients pro-active advice on the best approach for achieving their goals
• Capable of planning, managing and executing service design projects, including leadership skills and good stakeholder management

What do we bring?

• A great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer.
• An above market average salary
• Travel allowance, lunch, and other secondary working conditions
• Great and smart colleagues, team events and drinks
• Opportunities for personal development
• Every third Thursday of the month 'Essense Day', on which we focus with the whole team at developing ourselves
• And last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more!

Our culture:

We value a good work environment. We stand for quality, but also for fun, based on the following core values:

• Open: We love to explore, share and embrace.
• Driven: We strive for the optimal result.
• Collaborative: We work better together.

We kijken ernaar uit om van je te horen!