Senior SaaS Implementation Lead

Capital Factory; Amsterdam; Hybrid; EUR 41,628 - 60,130; Full time

Benefits offered by this job

Hybrid work model

On-site 4 days a week

Job summary

project44 is seeking a Senior Project Manager to join our Customer Experience Team within Professional Services, leading end-to-end customer implementations with Solutions Architects, CSMs, Sales, and Engineering

You will drive governance, delivery, and go-live activities, travel occasionally for in-region delivery, and ensure on-time, on-scope, and on-budget projects while maximizing customer satisfaction.

Qualifications

• Fluent in English (written and spoken). Additional languages are a strong differentiator, with a strong preference for German and French OR Spanish OR Italian.
• 5+ years of experience in customer-facing project management roles, preferably within supply chain, transportation, or logistics technology, SaaS implementations, or software delivery.
• Experience managing complex, multi-stakeholder projects with competing priorities and timelines.

Responsibilities

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
• Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
• Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
• Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
• Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
• Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
• Facilitate key project ceremonies, including: Project kick-off calls, Weekly status meetings, Steering committees (when applicable), Go-live readiness reviews.
• Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
• Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
• Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.
• Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Skills

English (Fluent)

German

French/Spanish/Italian

Tools

JIRA

Confluence

Microsoft Office

Job description

project44 is seeking a Senior Project Manager to join our Customer Experience Team within Professional Services, leading end-to-end customer implementations with Solutions Architects, CSMs, Sales, and Engineering

You will drive governance, delivery, and go-live activities, travel occasionally for in-region delivery, and ensure on-time, on-scope, and on-budget projects while maximizing customer satisfaction.