Senior Project Manager - Software Implementation

Capital Factory; Amsterdam; On-site; EUR 41,628 - 60,130; Full time

Benefits offered by this job

Hybrid work model

On-site 4 days a week

Job summary

project44 is seeking a Senior Project Manager to join our Customer Experience Team within Professional Services, leading end-to-end customer implementations with Solutions Architects, CSMs, Sales, and Engineering

You will drive governance, delivery, and go-live activities, travel occasionally for in-region delivery, and ensure on-time, on-scope, and on-budget projects while maximizing customer satisfaction.

Qualifications

• Fluent in English (written and spoken). Additional languages are a strong differentiator, with a strong preference for German and French OR Spanish OR Italian.
• 5+ years of experience in customer-facing project management roles, preferably within supply chain, transportation, or logistics technology, SaaS implementations, or software delivery.
• Experience managing complex, multi-stakeholder projects with competing priorities and timelines.

Responsibilities

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
• Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
• Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
• Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
• Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
• Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
• Facilitate key project ceremonies, including: Project kick-off calls, Weekly status meetings, Steering committees (when applicable), Go-live readiness reviews.
• Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
• Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
• Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.
• Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Skills

English (Fluent)

German

French/Spanish/Italian

Tools

JIRA

Confluence

Microsoft Office

Job description

AI at project44

We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you’re building product, serving customers, managing people, or running operations, AI is a tool you’re expected to use with intent, curiosity, and judgment. We don’t expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team’s AI fluency because we believe it’s a competitive advantage for every person at project44, not just our engineers.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Senior Project Manager (Software Implementation)

We are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM’s, Sales, Technical Support, and Engineering to deliver a seamless implementation experience for our customers.

In this role, you will be responsible for leading the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget while maximizing customer satisfaction. You will partner closely with Solutions Architects, who will lead the technical design, while you drive governance, coordination, and delivery excellence across all phases of the project lifecycle.

This role will primarily focus on strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. As such, the Senior Project Manager may engage closely with local stakeholders and travel onsite occasionally to ensure successful delivery.

Key Accountabilities:

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
• Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
• Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
• Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
• Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
• Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
• Facilitate key project ceremonies, including:
  • Project kick-off calls
  • Weekly status meetings
  • Steering committees (when applicable)
  • Go-live readiness reviews
• Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
• Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
• Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.
• Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Requirements & Preferred Skills

• Fluent in English (written and spoken).
  • Additional languages are a strong differentiator, with a strong preference for German and French OR Spanish OR Italian.
• 5+ years of experience in customer-facing project management roles, preferably within:
  • Supply chain, transportation, or logistics technology
  • SaaS implementations
  • Software delivery
• Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines.
• Strong expertise in risk, budget, and stakeholder management.
• Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Comfortable working in a fast-paced, cross-functional, global environment.
• Willingness to travel occasionally based on customer needs.
• Experience with TMS, ERP, or supply chain systems is a plus.

Location

This is a hybrid role, based in our Kraków office.

• In‑office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, four days a week. Together, we’re building something extraordinary—learn, grow, and thrive in our fast‑paced, transformative environment.

What You’ll Gain & What We Expect

What we offer:

• Opportunity to work on strategic, high‑impact implementations with leading global brands
• Strong internal and external exposure, working cross‑functionally and directly with customer leadership
• A role with high visibility, where your work directly influences customer success and business outcomes
• Ownership and autonomy to drive projects end‑to‑end and shape delivery approaches
• The chance to build a strong portfolio of enterprise implementations within a fast‑scaling SaaS environment

What we ask:

• A high level of ownership and accountability across all aspects of project delivery
• A strong team‑oriented mindset, embracing collaboration across functions
• Commitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos

Ability to operate with urgency, structure, and clarity in complex and fast‑paced environments