Senior Professional Services PM - Remote UK/EU

GitLab Inc.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Senior Professional Services Project Manager (EMEA/UK) to oversee complex IT and software consulting engagements from initiation to closure. You will coordinate cross-functional teams and executive stakeholders globally to deliver projects on time and within budget.

You’ll drive delivery improvements, manage revenue-related changes, and ensure effective communication with customers and internal teams, leveraging GitLab technologies and agile methods.

Qualifications

• Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and technical delivery methods for software, including PMI methodologies, agile or Scrum, and the software development lifecycle.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Skills

Project management

Stakeholder management

Executive communication

Risk management

Agile / Scrum

Technical delivery

GitLab usage

Tools

GitLab

Job description

GitLab is seeking a Senior Professional Services Project Manager (EMEA/UK) to oversee complex IT and software consulting engagements from initiation to closure. You will coordinate cross-functional teams and executive stakeholders globally to deliver projects on time and within budget.

You’ll drive delivery improvements, manage revenue-related changes, and ensure effective communication with customers and internal teams, leveraging GitLab technologies and agile methods.