EMEA Senior PS Project Lead – Cross-Functional Delivery

GitLab; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation and Employee Stock

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Job summary

GitLab is seeking a Senior Professional Services Project Manager (EMEA only) to lead complex IT and software consulting projects from initiation to closure, coordinating with cross-functional teams and global customers to ensure on-time delivery within budget.

You'll handle executive communications, improve project management practices, and drive delivery processes, metrics, and forecast alignment across stakeholders including Sales and Technical Account Managers.

Qualifications

• Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and delivery methods for software, including PMI methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Skills

IT project management

Stakeholder management

Agile / Scrum

Communication

Delivery management

Tools

GitLab

Job description

GitLab is seeking a Senior Professional Services Project Manager (EMEA only) to lead complex IT and software consulting projects from initiation to closure, coordinating with cross-functional teams and global customers to ensure on-time delivery within budget.

You'll handle executive communications, improve project management practices, and drive delivery processes, metrics, and forecast alignment across stakeholders including Sales and Technical Account Managers.