Senior Manager, AI-Driven Customer Eng (CEE)

Cloudflare; Amsterdam; On-site; EUR 150,000 - 210,000; Full time

Job summary

Cloudflare in Amsterdam is seeking a Manager, Customer Engineering to lead a quota‑carrying technical team through the full customer journey, from discovery to long‑term adoption and expansion. You will coach engineers, guide architecture reviews, and drive measurable business outcomes for enterprise customers.

You will work within the GTM organization, empowering your team with AI-enabled workflows, forecasting accuracy, and strong collaboration with Sales, Support, and Product to deliver

Qualifications

• 5+ Years of proven experience leading quota carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Architectural mindset to white-board, design, and articulate complex enterprise network and security architectures.
• Consultative & advisory skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
• Revenue acumen with forecasting experience in enterprise B2B SaaS or infrastructure environments.
• Leadership and coaching to guide technical sellers through complex deals and career growth.
• Excellent written and verbal communication to influence executives and cross-functional teams.
• AI familiarity with AI-augmented workflows, LLMs, and automation tools.

Responsibilities

• Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
• Forecast new business and expansion outcomes weekly, and own the accuracy of the team’s numbers.
• Partner with Sales, Customer Experience, Professional Services, and regional leadership on account planning and execution.
• Provide real-time coaching on architecture, commercial positioning, and executive communication.
• Ensure efficient operations within GTM processes and use dashboards to spot trends and unblock friction.
• Champion the adoption of AI agents, LLMs, and automation to reduce toil and scale advisory impact.
• Serve as the voice of your team in leadership meetings and collaborate cross-functionally to surface feedback.
• Model Cloudflare's values and build an inclusive, high-performance team culture.

Skills

People management

Technical coaching

Executive communication

Revenue forecasting

SaaS/cloud experience

AI proficiency

Job description

Cloudflare in Amsterdam is seeking a Manager, Customer Engineering to lead a quota‑carrying technical team through the full customer journey, from discovery to long‑term adoption and expansion. You will coach engineers, guide architecture reviews, and drive measurable business outcomes for enterprise customers.

You will work within the GTM organization, empowering your team with AI-enabled workflows, forecasting accuracy, and strong collaboration with Sales, Support, and Product to deliver