Customer Support Tech Manager: Salesforce & AI

Adyen; Amsterdam; Hybrid; EUR 120,000 - 150,000; Full time

Job summary

Adyen is seeking a Manager, Customer Support Technology to lead a multidisciplinary team powering Customer Support with Salesforce Service Cloud and related tooling. You will shape the technology roadmap and collaborate with global teams to deliver scalable solutions and strong governance.

You will mentor architects and engineers, drive SDLC and Agile practices, and partner with stakeholders to balance stability with innovation in a hybrid Amsterdam environment.

Qualifications

• 7+ years Salesforce experience with strong Service Cloud expertise.
• 5+ years directly leading technical teams.
• Deep platform expertise across architecture, customization, automation, integrations, security and governance.
• Proven track record of coaching engineers and administrators.
• Excellent stakeholder management and communication with technical and business audiences.
• Strong SDLC, Agile delivery and AI/automation initiatives.

Responsibilities

• Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.
• Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.
• Define and execute the Customer Support technology strategy, including Service Cloud and related tools.
• Own the Service Cloud roadmap, balancing needs across global teams sharing the platform.
• Partner with regional stakeholders, clearly communicating priorities, risks, and progress.
• Guide Salesforce architecture, integrations, and best practices while empowering team members.
• Establish KPIs for Support technology initiatives to track business outcomes and drive improvement.

Skills

Salesforce

Leadership

Team mentoring

Stakeholder management

Tools

Service Cloud

Automation

Integrations

QA tooling

Job description

Adyen is seeking a Manager, Customer Support Technology to lead a multidisciplinary team powering Customer Support with Salesforce Service Cloud and related tooling. You will shape the technology roadmap and collaborate with global teams to deliver scalable solutions and strong governance.

You will mentor architects and engineers, drive SDLC and Agile practices, and partner with stakeholders to balance stability with innovation in a hybrid Amsterdam environment.