Senior IT Support & Tech Bar Lead – Amsterdam

Arcadis; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

Arcadis is seeking an on-site Local Service Operations Senior Support Engineer in Amsterdam, delivering senior technical support to VIP and executive users. You will operate a proactive Tech Bar, collaborate with global LSO teams, and ensure standardised, high-quality IT services across the Netherlands.

The role requires strong customer service, ITIL/Lean/Agile knowledge, and the ability to work autonomously while coordinating with the wider Arcadis network.

Qualifications

• Proven experience delivering senior technical support within a global organisation.
• Extensive hands-on end-user and VIP support experience.
• Strong customer service and stakeholder management skills.
• Experience with ITIL, Lean, Agile, and Dell ProSupport/Dell Direct Services.
• Dutch and English professional working language skills.
• Willingness to be onsite in Amsterdam five days per week.
• Experience delivering face-to-face walk-up support via a Tech Bar or similar.
• Proactive, customer-focused approach to enhance end-user technology experience.

Responsibilities

• Be the on-site face of technology in the Amsterdam office, providing senior technical authority.
• Serve as final technical escalation point for complex issues in-country.
• Lead local projects, office moves, fit-outs and refresh programmes.
• Own the endpoint lifecycle plan, including forecasting and asset management.
• Lead Tech Bar services and maintain high-quality user engagement.
• Manage local supplier relationships and ensure alignment with contracts.
• Uphold global technical standards and contribute to continuous improvement.

Skills

VIP support

End-user support

Windows 11

Microsoft 365

On-site support

Technical leadership

Customer service

Desktop hardware

Dutch & English

Tools

Dell hardware

Apple devices

Clickshare

Teams Rooms

Printer support

Microsoft Autopilot

Job description

Arcadis is seeking an on-site Local Service Operations Senior Support Engineer in Amsterdam, delivering senior technical support to VIP and executive users. You will operate a proactive Tech Bar, collaborate with global LSO teams, and ensure standardised, high-quality IT services across the Netherlands.

The role requires strong customer service, ITIL/Lean/Agile knowledge, and the ability to work autonomously while coordinating with the wider Arcadis network.