Senior IT Helpdesk Specialist — Amsterdam (Global IT)

Brivo; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Company equipment for work use

Enrollment in collective pension plan

Company swag and business casual scale

Company day once or twice a year

23 paid holidays yearly + Dutch public

Job summary

Brivo is hiring a Senior IT Helpdesk Specialist in Amsterdam to support a global workforce. You will own day-to-day IT operations, troubleshoot complex issues, deploy hardware and software, and ensure a smooth technology experience for employees.

Grow with a global IT team, work with Okta, Google Workspace, and device management systems, and contribute to security and infrastructure projects in a rapidly expanding organization.

Qualifications

• 5+ years in IT Support, Helpdesk, or Desktop Support in fast-paced environments.
• Strong end-user service focus with patient, customer-first troubleshooting.
• Proficient in macOS, Windows, and Linux support.
• Experience with Okta, Google Workspace, Slack, Jira administration.
• MDM deployment and asset tracking experience.
• Basic network troubleshooting including VPN, Wi‑Fi, DNS/DHCP.

Responsibilities

• Resolve tickets and act as Tier 2 escalation for complex issues.
• Lead onboarding and offboarding workflows, including provisioning and deactivation.
• Manage identity and access in Okta and core SaaS apps.
• Assist with deploying and managing company devices via MDM.
• Troubleshoot office networking, VPN, printing, and AV setups.
• Maintain and update internal knowledge base and provide training.

Skills

IT Helpdesk

Multi-OS support

Okta & SaaS

MDM & devices

Network basics

Customer service

Onboarding/offboarding

Education

High school diploma or equivalent

Bachelor’s degree preferred

A+/Network+, Apple Cert, Jamf Admin

Tools

Jamf

Kandji

Intune

Job description

Brivo is hiring a Senior IT Helpdesk Specialist in Amsterdam to support a global workforce. You will own day-to-day IT operations, troubleshoot complex issues, deploy hardware and software, and ensure a smooth technology experience for employees.

Grow with a global IT team, work with Okta, Google Workspace, and device management systems, and contribute to security and infrastructure projects in a rapidly expanding organization.