Amsterdam IT Helpdesk Specialist - On-Site Identity Expert

Manychat; Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Professional development budget

Flexible benefits package

Hybrid work model

Office meals & snacks

Job summary

Manychat is seeking an IT Helpdesk Specialist for our Amsterdam office. You’ll own on-site IT and support colleagues remotely across hubs, joining a small global IT team. The role focuses on hands-on help, judgement for risky requests, and care for users.

You’ll grow into Access & Identity ownership with Okta, supporting day-to-day administration, and ensuring least privilege. Join a fast-paced, AI-enabled environment that values clear, helpful user support.

Qualifications

• 3+ years of IT support in SaaS/cloud-first environments.
• Strong macOS skills with hands-on Jamf experience.
• Hands-on Okta administration: MFA, SSO, provisioning.

Responsibilities

• Provide on-site and remote IT support for Amsterdam and other hubs.
• Troubleshoot hardware, software, and connectivity on a Mac-first fleet; escalate complex issues.
• Onboard new hires with equipment, accounts, and tool walk-throughs.

Skills

MacOS

Jamf

Okta Admin

Service Desk

Hybrid IT Support

Amsterdam Office

Tools

Freshservice

Jira Service Mgmt

GitHub

UniFi

Job description

Manychat is seeking an IT Helpdesk Specialist for our Amsterdam office. You’ll own on-site IT and support colleagues remotely across hubs, joining a small global IT team. The role focuses on hands-on help, judgement for risky requests, and care for users.

You’ll grow into Access & Identity ownership with Okta, supporting day-to-day administration, and ensuring least privilege. Join a fast-paced, AI-enabled environment that values clear, helpful user support.