Customer Care Receptionist - Global Team & Office Perks

Brivo; Amsterdam; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Premium onsite experience

Company pension plan

Lunch provided

Travel reimbursement to office

Job summary

Brivo, Inc. in Amsterdam is seeking a Customer Care Receptionist to deliver friendly, prompt support via phone, chat and email.

You will triage inquiries including order status, billing questions, and reseller inquiries, while coordinating with sales and operations teams. This role requires a high school diploma, strong English communication, and proficiency with GSuite, MS Office and CRM/ticketing platforms.

Qualifications

• High School Diploma or equivalent is required.
• Strong customer service orientation and communication skills.
• Excellent written and oral English; Spanish a plus.
• Experience with GSuite, MS Office and CRM/ticketing platforms (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant internal departments.
• Enter and process all inbound customer requests for product support.
• Answer phone calls, perform initial triage and handle non-technical cases.
• Assist in CRM input to ensure accurate data entry and detailed activity.
• Provide professional support to sales, operations staff and other departments.
• Participate in departmental meetings and perform other duties as assigned.

Skills

Customer service orientation

English communication

Spanish (bonus)

Phone, chat, and email handling

Education

High School Diploma or equivalent

Tools

GSuite

MS Office

Zoho

Salesforce

Job description

Brivo, Inc. in Amsterdam is seeking a Customer Care Receptionist to deliver friendly, prompt support via phone, chat and email.

You will triage inquiries including order status, billing questions, and reseller inquiries, while coordinating with sales and operations teams. This role requires a high school diploma, strong English communication, and proficiency with GSuite, MS Office and CRM/ticketing platforms.